RECEPTIONIST

JIN XUAN RESTAURANT PTE. LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

JIN XUAN RESTAURANT PTE. LTD. in Singapore is seeking a friendly front desk associate to manage reservations, greet guests, answer calls, and guide customers to tables.

You will help maintain tidy records of bookings and ensure smooth flow of guests from arrival to departure. Responsibilities include handling e-reservations across platforms, coordinating with kitchen and service staff, addressing guest queries, resolving issues promptly, and upholding hygiene and SOPs.

Job description

Responsibilities:

• Draw up client bookingsfor tables and ensure that tables are set before clients' arrival
• Manage the front desk byreceiving incoming calls, greeting and attending to customers
• Inform guests about theavailability of tables and direct them to the tables
• Keep records of guestswho visit the restaurant
• Assist customers withanswers to queries, and proffer solutions to issues within your capacity
• Collaborate with otherrestaurant staff and the management to ensure that customer complaints areproperly attended to in a timely manner
• Ensure that clients makepayment for services before they exit the restaurant
• Keep clear records ofpayments received and make detailed notes of balance payments
• Communicate with otherstaff, such as dinners, informing them of clients' bookings, needs andcomplaints.
• Management ofe-reservations across all platforms in the company
• Adhere to hygiene andsafety standards
• Adhere to company’sstandard operating procedures
• Any other appropriateduties and responsibilities as assigned

Working Hours:

6days work week, including weekend & PH.