Raffles Hotel Singapore - Mixologist (Long Bar)

BEACH ROAD HOTEL (1886) LTD.; Singapore; On-site; SGD 33,000 - 60,000; Full time

Benefits offered by this job

5-day Work Week

Duty Meals provided

Colleagues’ Discount

Job summary

Raffles Hotel Singapore is seeking a skilled Mixologist to lead Long Bar operations, uphold service standards, and drive guest satisfaction. You will supervise the bar team, ensure beverage quality, and contribute to the hotel’s beverage programs.

The role requires experience in craft cocktails, leadership, and a passion for hospitality. Join a prestigious property with award-winning service and a vibrant bar culture.

Qualifications

• At least 1 year of experience in craft cocktail programs.
• At least 2 years of supervisory experience with similar standing.
• In-depth knowledge of classic and international cocktails.
• Proficient in Microsoft Office and basic POS management.

Responsibilities

• Oversees daily operations and achieves targets.
• Maintains quality and consistency of beverages and hospitality.
• Ensures bar safety, hygiene and HACCP standards.
• Trains and develops bar staff and oversees recruitment.
• Delivers world-class guest experience and handles feedback.

Skills

Craft cocktails

Supervisory experience

Interpersonal skills

Team orientation

Tools

Microsoft Office

POS management

Job description

About the Restaurant

The historic Long Bar is where the Singapore Sling, widely regarded as the national drink, was first created in 1915. The rich, earthy decor of the two-storey bar is inspired by Malayan life in the 1920s and the famous counter gleams amid decorative motifs that transport us to a tropical plantation.

While men sipped whisky or gin at Long Bar, etiquette forbade women from drinking alcohol in public. In 1915, Raffles bartender Ngiam Tong Boon crafted a cocktail that resembled fruit juice but was cleverly laced with gin and liqueurs. The grenadine and cherry liqueur in the cocktail lend its now-famous rosy hue, which made it socially acceptable for women and an instant success. With that, the Singapore Sling was born, and over a century later, remains one of the world’s most iconic cocktails.

Job Description

TheMixologististhebackboneofLongBar, leading the venue personality and soul.The MixologistassiststheHead bartenderin supervisingthebaroperation and service standards of the bar to meet and exceedsguest’s bar experience expectations.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• SupportsHead bartenderinmaintainingthe quality and consistency of beverage and hospitality at the outlet.
• SupportsHead bartenderin providing world-class hospitality and drink making.
• Ensures operating par stock for OS&E and beverage.
• Adheres to bar Standard Operating Procedures.
• Adheres to bar recipe in Material Control created byHead bartender.
• Ensures maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Ensures bar/outlet and related areas and hygiene are kept to HACCP standard and requirement.
• Ensures cleanliness and appearance of the bar/outlet and related areas at all timesand take immediate action if needed orrequired.
• SupportsHead bartenderin Food & Beverage training platform for all bar colleagues.
• SupportsHead bartenderin Raffles Hotel Singapore beverage programs through Public Relation,mediaand industry outreach.
• Familiarises self with the hotel’s applicable processes,softwareand technologies (e.g. Micros,Sevenrooms, FutureLog, etc.).
• Is present in the bar/outlet during all key operation periods.
• Achieves or exceeds bar/outlet’s goal and sales target.
• Alwaysdemonstratesprofessionalism and ethic at all times.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guests’ database.
• Handles guest complaints and comments competently and swiftly.
• SupportsHead bartenderandthe bar team to deliver exceptional guest experience and in accordancetoMOQ, Forbes and LQA Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleague, and operatorat all times.

Management and Leadershipof Outlet

• SupportsHead bartenderanddemonstratesas arole model for the bar team.
• Colleague support and guest service during all major meal periods.
• Supports the team to be consistentin servicestandards and deliver excellent service standards.
• Supports colleagues to achieve common goals and build a strongteam work.
• Displays cultural affinity and shows empathy to all team members.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions.
• Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Provides a level of Safety and Security for guests and colleagues.
• Assistsin recruitment, inducts and trains the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings andall other meetings, which fall under his/herjurisdiction, follow directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follows up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedbackregardingRaffles Hotel Singapore or bar/outlet.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implementsappropriateand effective measures to improve control of costs, expenses, and labour.
• Ensures all reports generated areaccuratebefore submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records andsubmitsmonthly On-the-Job Training hours to Food & Beverage Office before the 15thof each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergencyproceduresand hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering SalesTeamand Service Team to ensure maximum efficiency.
• Uses aHeartist approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibilityand sustainability efforts.
• Performs any other duties and responsibilities that may be assigned.

Candidate's Profile

• At least 1 years of experience in craft cocktail programs.
• At least 2 years of supervisory experience withsimilar standing or profile.
• In-depth knowledge of classic/international cocktails,spiritsand hospitality.
• Proficient in Microsoft Office and basic POS management.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contributeina team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable to different working locations.
• Inspiring and people person.
• Innovates and set trends.
• Builds strong rapport and coordinates approached with other departmental colleagues.
• Creative thinking andsolution-oriented.
• Thrive in large scale operation andhigh volumeoperation.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.