Quality Systems Engineer: ISO 9001 & Continuous Improvement

PaxOcean; Singapore; On-site; SGD 60,000 - 78,000; Full time

Job summary

PaxOcean is seeking a Quality Management System (QMS) professional to maintain and improve ISO 9001:2015 compliance across the organization in Singapore. You will lead audits, analyze quality data, train staff, and address nonconformities to drive operational excellence.

You will collaborate with multiple departments to tailor the QMS to business needs, manage KPIs and customer satisfaction, and support continuous improvement initiatives while sustaining group-wide standardization.

Qualifications

• Minimum 2 years of QMS experience, preferably in the maritime or engineering industry.
• Experience developing and maintaining procedures and work instructions.
• Experience in internal quality audits and corrective actions follow-up.
• Experience in root cause analysis, CAPA, and nonconformity management.
• Experience in data analysis and identifying improvement opportunities.
• Experience in continuous improvement activities.

Responsibilities

• Lead and support the maintenance of ISO 9001:2015 certification by ensuring full compliance with applicable standards, corporate requirements, and continuous improvement of the Quality Management System (QMS).
• Develop, review, update, and continuously improve QMS documents to ensure alignment with ISO 9001 requirements, best practices, and group-wide standardization across sister yards.
• Manage the nonconformity reporting process, ensuring root cause analysis is conducted, corrective actions are implemented effectively, and closure is achieved within the defined timeframe.
• Conduct QMS induction briefings for new employees and deliver quality-related training programs to enhance employee awareness, competency, and compliance with QMS requirements.
• Prepare Management Review presentation materials, perform data analysis on quality performance indicators, and prepare meeting minutes. Follow up on action items and ensure timely closure with clear accountability.
• Prepare and analyse monthly QS reports, identify key quality trends and recurring issues, and coordinate with relevant departments to implement corrective and preventive actions.
• Manage departmental KPI reporting, verify performance data accuracy, analyse trends, and follow up with departments to ensure performance targets are achieved and improvement actions are implemented.
• Monitor Customer Satisfaction Questionnaire (CSQ) results, analyse feedback, identify improvement opportunities, and coordinate corrective actions to enhance customer satisfaction.
• Oversee in-house calibration records and ensure measuring and test equipment (e.g., micrometres, pressure gauges) are properly calibrated, maintained, and compliant with calibration schedules and requirements.
• Conduct subcontractor and supplier qualification audits, evaluate performance, and monitor ongoing compliance with quality requirements.
• Collaborate with departments to identify, review, and update risks, opportunities, and interested party requirements to ensure the QMS remains effective and aligned with business objectives.
• Actively participate in and support continuous improvement initiatives, quality improvement projects, and operational excellence programs.
• Perform any other duties, as assigned by superior.

Skills

Quality management

Audits

Data analysis

Root cause analysis

Continuous improvement

Education

Bachelor's in Engineering or Industrial and System Engineering

Job description

PaxOcean is seeking a Quality Management System (QMS) professional to maintain and improve ISO 9001:2015 compliance across the organization in Singapore. You will lead audits, analyze quality data, train staff, and address nonconformities to drive operational excellence.

You will collaborate with multiple departments to tailor the QMS to business needs, manage KPIs and customer satisfaction, and support continuous improvement initiatives while sustaining group-wide standardization.