Quality Engineer - Mass Production & 8D Lead

Heptagon Photonics Pte Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Heptagon Photonics Pte Ltd. in Singapore seeks a Quality Engineer to sustain product and process quality after release to mass production, establishing controls and leading daily line-quality issue closures.

You will coordinate complaint handling, 8D reporting, CAPA, and quality audits across the production floor and cleanroom, ensuring ISO 9001 and customer requirements are met. Strong cross-functional collaboration is essential.

Qualifications

• Bachelor’s degree or higher in Quality, Optical or Photonics, Electrical or Electronics, Mechanical, Materials, Manufacturing Engineering, Physics, or a related discipline.
• Three to five years of quality engineering experience in mass-production manufacturing, preferably in optics, photonics, semiconductor frontend or backend, electronics, sensors, or precision manufacturing.
• Hands-on experience in process quality control and customer complaint management.
• Strong knowledge of ISO 9001 and mass-production quality controls, including Control Plans, PFMEA, SPC, process capability, MSA, sampling, inspection methods, non-conforming material control, MRB, deviation, and change control.
• Practical experience with 8D, RCCA, 5 Why, Fishbone, Pareto, Is/Is Not, DOE, customer complaints, returns, quality escalations, failure analysis, and customer communication.
• Ability to analyse defect patterns, traceability, process history, equipment records, and material conditions, and coordinate effectively with Production, Engineering, Equipment, Supplier Quality, Supply Chain, PLM or Sales, and customers.
• Experience in optical, semiconductor, photonics, precision assembly, AOI or AVI, or module testing processes is preferred.
• Strong written and verbal communication, prioritisation, stakeholder-management, and problem-solving skills.
• Willingness to work with applicable PPE and EHS controls and travel occasionally when required.

Responsibilities

• Maintain and deploy Control Plans, inspection standards, reaction plans, sampling requirements, process specifications, and quality records for mass-production lines.
• Monitor FPY and yield, defect Pareto, SPC, process capability, inspection and test failures, scrap, rework, and customer-return data; identify abnormal trends and initiate containment.
• Manage non-conforming material through segregation, traceability, MRB coordination, deviation and concession control, rework verification, and authorised disposition.
• Conduct line, process, and product audits, first-piece verification, change-point checks, and layered reviews to ensure adherence to approved processes.
• Lead structured investigations of line-quality issues and yield excursions using 8D, RCCA, 5 Why, Fishbone, Pareto, Is/Is Not, DOE, MSA, and statistical analysis as appropriate.
• Manage customer complaints, returns, quality notifications, and escalations, including containment, risk assessment, internal investigation, failure-analysis coordination, and customer updates.
• Prepare and submit 8D reports, corrective-action reports, failure-analysis summaries, containment evidence, traceability data, and other customer-required documentation within agreed timelines.
• Support customer audits, complaint meetings, scorecard reviews, return-material evaluation, sorting or re-screening, replacement decisions, and closure of customer actions.
• Ensure compliance with ISO 9001, customer-specific requirements, document control, calibration, traceability, record retention, and change-control requirements.
• Report operational quality KPIs, including FPY, scrap, rework, defect rate, customer PPM, complaints, cost of poor quality, audit findings, and corrective-action closure.
• Improve inspection methods, reaction plans, training, error-proofing, data quality, and quality response speed while providing quality coaching to inspectors, technicians, operators, and engineers.
• Capture lessons learned from production and customer issues and deploy preventive actions across relevant products and processes.
• Support production, material, equipment, and process changes, line qualifications, transfers, and mass-production improvement activities from an operations-quality perspective.

Skills

Quality engineering

ISO 9001

8D problem solving

SPC

FMEA

Root cause analysis

Cross-functional collaboration

Education

Bachelor's degree in related field

Tools

PFMEA

SPC

MSA

DOE

Job description

Heptagon Photonics Pte Ltd. in Singapore seeks a Quality Engineer to sustain product and process quality after release to mass production, establishing controls and leading daily line-quality issue closures.

You will coordinate complaint handling, 8D reporting, CAPA, and quality audits across the production floor and cleanroom, ensuring ISO 9001 and customer requirements are met. Strong cross-functional collaboration is essential.