Quality Engineer

Heptagon Photonics Pte Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Heptagon Photonics Pte Ltd. in Singapore seeks a Quality Engineer to sustain product and process quality after release to mass production, establishing controls and leading daily line-quality issue closures.

You will coordinate complaint handling, 8D reporting, CAPA, and quality audits across the production floor and cleanroom, ensuring ISO 9001 and customer requirements are met. Strong cross-functional collaboration is essential.

Qualifications

• Bachelor’s degree or higher in Quality, Optical or Photonics, Electrical or Electronics, Mechanical, Materials, Manufacturing Engineering, Physics, or a related discipline.
• Three to five years of quality engineering experience in mass-production manufacturing, preferably in optics, photonics, semiconductor frontend or backend, electronics, sensors, or precision manufacturing.
• Hands-on experience in process quality control and customer complaint management.
• Strong knowledge of ISO 9001 and mass-production quality controls, including Control Plans, PFMEA, SPC, process capability, MSA, sampling, inspection methods, non-conforming material control, MRB, deviation, and change control.
• Practical experience with 8D, RCCA, 5 Why, Fishbone, Pareto, Is/Is Not, DOE, customer complaints, returns, quality escalations, failure analysis, and customer communication.
• Ability to analyse defect patterns, traceability, process history, equipment records, and material conditions, and coordinate effectively with Production, Engineering, Equipment, Supplier Quality, Supply Chain, PLM or Sales, and customers.
• Experience in optical, semiconductor, photonics, precision assembly, AOI or AVI, or module testing processes is preferred.
• Strong written and verbal communication, prioritisation, stakeholder-management, and problem-solving skills.
• Willingness to work with applicable PPE and EHS controls and travel occasionally when required.

Responsibilities

• Maintain and deploy Control Plans, inspection standards, reaction plans, sampling requirements, process specifications, and quality records for mass-production lines.
• Monitor FPY and yield, defect Pareto, SPC, process capability, inspection and test failures, scrap, rework, and customer-return data; identify abnormal trends and initiate containment.
• Manage non-conforming material through segregation, traceability, MRB coordination, deviation and concession control, rework verification, and authorised disposition.
• Conduct line, process, and product audits, first-piece verification, change-point checks, and layered reviews to ensure adherence to approved processes.
• Lead structured investigations of line-quality issues and yield excursions using 8D, RCCA, 5 Why, Fishbone, Pareto, Is/Is Not, DOE, MSA, and statistical analysis as appropriate.
• Manage customer complaints, returns, quality notifications, and escalations, including containment, risk assessment, internal investigation, failure-analysis coordination, and customer updates.
• Prepare and submit 8D reports, corrective-action reports, failure-analysis summaries, containment evidence, traceability data, and other customer-required documentation within agreed timelines.
• Support customer audits, complaint meetings, scorecard reviews, return-material evaluation, sorting or re-screening, replacement decisions, and closure of customer actions.
• Ensure compliance with ISO 9001, customer-specific requirements, document control, calibration, traceability, record retention, and change-control requirements.
• Report operational quality KPIs, including FPY, scrap, rework, defect rate, customer PPM, complaints, cost of poor quality, audit findings, and corrective-action closure.
• Improve inspection methods, reaction plans, training, error-proofing, data quality, and quality response speed while providing quality coaching to inspectors, technicians, operators, and engineers.
• Capture lessons learned from production and customer issues and deploy preventive actions across relevant products and processes.
• Support production, material, equipment, and process changes, line qualifications, transfers, and mass-production improvement activities from an operations-quality perspective.

Skills

Quality engineering

ISO 9001

8D problem solving

SPC

FMEA

Root cause analysis

Cross-functional collaboration

Education

Bachelor's degree in related field

Tools

PFMEA

SPC

MSA

DOE

Job description

About the role

Based at the Singapore Operations Center, the Quality Engineer sustains product and process quality after release to mass production. The role establishes and maintains production process controls, leads the closure of daily line-quality issues, prevents quality escapes, and ensures compliance with ISO 9001, internal procedures, Control Plans, and customer requirements. You will also serve as the operational interface for customer quality topics, coordinating complaint handling, containment, failure analysis, 8D reporting, corrective and preventive actions, effectiveness verification, customer communication, and quality audits across the office, production floor, and cleanroom.

Key responsibilities

• Maintain and deploy Control Plans, inspection standards, reaction plans, sampling requirements, process specifications, and quality records for mass-production lines.

• Monitor FPY and yield, defect Pareto, SPC, process capability, inspection and test failures, scrap, rework, and customer-return data; identify abnormal trends and initiate containment.

• Manage non-conforming material through segregation, traceability, MRB coordination, deviation and concession control, rework verification, and authorised disposition.

• Conduct line, process, and product audits, first-piece verification, change-point checks, and layered reviews to ensure adherence to approved processes.

• Lead structured investigations of line-quality issues and yield excursions using 8D, RCCA, 5 Why, Fishbone, Pareto, Is/Is Not, DOE, MSA, and statistical analysis as appropriate.

• Manage customer complaints, returns, quality notifications, and escalations, including containment, risk assessment, internal investigation, failure-analysis coordination, and customer updates.

• Prepare and submit 8D reports, corrective-action reports, failure-analysis summaries, containment evidence, traceability data, and other customer-required documentation within agreed timelines.

• Support customer audits, complaint meetings, scorecard reviews, return-material evaluation, sorting or re-screening, replacement decisions, and closure of customer actions.

• Ensure compliance with ISO 9001, customer-specific requirements, document control, calibration, traceability, record retention, and change-control requirements.

• Report operational quality KPIs, including FPY, scrap, rework, defect rate, customer PPM, complaints, cost of poor quality, audit findings, and corrective-action closure.

• Improve inspection methods, reaction plans, training, error-proofing, data quality, and quality response speed while providing quality coaching to inspectors, technicians, operators, and engineers.

• Capture lessons learned from production and customer issues and deploy preventive actions across relevant products and processes.

• Support production, material, equipment, and process changes, line qualifications, transfers, and mass-production improvement activities from an operations-quality perspective.

What we're looking for

• Bachelor’s degree or higher in Quality, Optical or Photonics, Electrical or Electronics, Mechanical, Materials, Manufacturing Engineering, Physics, or a related discipline.

• Three to five years of quality engineering experience in mass-production manufacturing, preferably in optics, photonics, semiconductor frontend or backend, electronics, sensors, or precision manufacturing.

• Hands-on experience in process quality control and customer complaint management.

• Strong knowledge of ISO 9001 and mass-production quality controls, including Control Plans, PFMEA, SPC, process capability, MSA, sampling, inspection methods, non-conforming material control, MRB, deviation, and change control.

• Practical experience with 8D, RCCA, 5 Why, Fishbone, Pareto, Is/Is Not, DOE, customer complaints, returns, quality escalations, failure analysis, and customer communication.

• Ability to analyse defect patterns, traceability, process history, equipment records, and material conditions, and coordinate effectively with Production, Engineering, Equipment, Supplier Quality, Supply Chain, PLM or Sales, and customers.

• Experience in optical, semiconductor, photonics, precision assembly, AOI or AVI, or module testing processes is preferred.

• Strong written and verbal communication, prioritisation, stakeholder-management, and problem-solving skills.

• Willingness to work with applicable PPE and EHS controls and travel occasionally when required.