Quality & Accreditation Lead, Training Programs

association of process industry; Singapore; On-site; SGD 52,000 - 72,000; Full time

Job summary

ASPRI–IPI in Singapore is seeking an Assistant Quality Manager to lead the Service Quality/Learning Support team, coordinate quality and accreditation activities, and keep programmes audit-ready. You will work across Operations, Scheduling and Training & Development to improve learner service and support the successful introduction of new courses.

You do not need to be an expert in every accreditation framework from day one.

Qualifications

• A diploma or degree in a relevant discipline with about three years of experience in training, education, quality or a regulated environment.
• Experience leading people, coordinating projects or owning a workstream.
• Exposure to audits, accreditation, quality systems or controlled documentation is valuable.
• Strong organisation, communication and follow-through across teams.

Responsibilities

• Coordinate accreditation applications, renewals, submissions and audit preparation for local and international training programmes.
• Maintain clear accreditation records, renewal schedules, procedures and supporting evidence.
• Work with process owners to understand requirements, identify gaps and implement practical controls.
• Conduct internal checks, track improvement actions and close findings on time.
• Supervise, coach and support the Service Quality/Learning Support team.
• Monitor learner service, enquiry response, record accuracy and complaint-resolution standards.
• Use learner feedback and operational data to recommend service and process improvements.
• Maintain registrations, learner records, billing support, grant documentation and certification administration.
• Support programme-readiness reviews with Training & Development and Operations before new courses launch.
• Provide accreditation and quality support for AMPP programmes and overseas initiatives.
• Research quality and accreditation requirements for emerging areas with guidance from management and technical specialists.

Skills

Organization

Communication

Project coordination

Leadership

Attention to detail

Education

Diploma or Degree in a relevant discipline

Tools

MS Office

Document management systems

Job description

ASPRI–IPI in Singapore is seeking an Assistant Quality Manager to lead the Service Quality/Learning Support team, coordinate quality and accreditation activities, and keep programmes audit-ready. You will work across Operations, Scheduling and Training & Development to improve learner service and support the successful introduction of new courses.

You do not need to be an expert in every accreditation framework from day one.