QC Supervisor

WEST PHARMACEUTICAL SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

WEST PHARMACEUTICAL SERVICES SINGAPORE PTE. LTD. is seeking a QC/QA Shift Supervisor to lead a team of QC Technicians & Team Leads, ensuring safety, quality, delivery and productivity in a rotating shift environment.

You will manage resource planning, training, deviation handling, CAPA, and collaboration across departments to maintain compliance and achieve daily targets while promoting lean initiatives and continuous improvements.

Qualifications

• Diploma in engineering or relevant fields is required.
• Proficient in Microsoft Office and SAP beneficial.
• Strong communication, teamwork and problem-solving abilities.
• Experience in QA/QC in manufacturing/pharma environments preferred.

Responsibilities

• Oversee resource management and team schedules for smooth execution of daily operational tasks in QC while meeting daily inspection targets and support WIP controls within team/s.
• Ensure proper product release and rework activities per procedures to support delivery requirements.
• Lead product characteristics trend monitoring with escalation and follow-ups.
• Demonstrate leadership, teamwork, and problem-solving to resolve escalated operational issues and ensure proper batch segregation.
• Define goals, communicate objectives, monitor performance, and coach QC employees.
• Manage onboarding/training for new QC employees and requalification for existing staff.
• Identify future training needs and enhance QC employees' career opportunities.
• Oversee deviation/Out-of-Spec closures and CAPA identification for root cause analysis.

Skills

Communication skills

Teamwork

Independent worker

Time management

Positive mindset

Proficiency in English

Education

Diploma in Engineering

Tools

SAP

Microsoft Office

Job description

Location: 15 Joo Koon Circle

Working pattern, rotating shift: 7 to 7:15, monthly rotating Pitman Shift (2-2-3 pattern)

MRT Pick up points: Woodlands, Choa Chu Kang, Jurong East, Boon Lay, Pioneer

Job Summary:

In this role, you will

• Be accountable for day-to-day performance of team/s safety, quality, delivery, cost and productivity

• Manage teams of QC Technicians & Team Leads in execution of QC processes, schedule and personnel to ensure smooth operational activities work-flow and work compliance

• Promote better quality mindset through inter-department collaborations

Essential Duties and Responsibilities:

• Oversee resource management and team schedules for smooth execution of daily operational tasks in QC while meeting daily inspection targets and support Work In Progress (WIP) controls within team/s

• Ensure proper product release and rework activities per procedures to support delivery requirements

• Lead product characteristics trend monitoring with effective escalation and follow-ups

• Demonstrate leadership, teamwork, and problem-solving support to resolve escalated operational issues collaboratively and ensure proper batch segregation

• Define goals, clearly communicate these objectives and monitor/correct/recognize work performance respectively. Coach and counsel QC employees

• Manage and resolve QC employee's relation issues and disputes

• Manage onboarding activities for new QC employees for training and qualification

• Manage ongoing activities for existing QC employees for training and requalification

• Identify future training needs and enhance QC employees career opportunities

• Responsible to review SOI revisions to enhance improvements for better workflow

• Manage Deviation/Out-of-Spec report closures, batch dispositions while ensuring proper root cause analysis and CAPA identification

• Accountable for on time operational updates for Tier 1, Tier 2, Tier 2.5 & Tier 3 of the LDMS system
• Attend Tier 2, Tier 2.5 as QC representative, and facilitate Tier 1 (Shift Start Up) within QC
• Promote and support site initiatives including safety programs, lean initiatives, training programs and consistently interpret and apply policies, procedures among employees

• Manage non-routine requests from departments (eg validations, investigations, improvements, projects, product transfers, non-routine testings, non-conformance reports, etc)

• Other duties as assigned by superior

Basic Qualifications:

• Academic qualification of Diploma in engineering or relevant fields

• Computer literate and good grasp of Microsoft Office

• Added advantage with SAP, cGMP, Basic Lean and/or ISO working experience

• Preferably with exposure to medical device, pharmaceutical or related manufacturing environment
• Preferably 8 years work experience in QA/QC related activities

• Able to work independently with minimum supervision

Preferred Knowledge, Skills and Abilities:

• Able to be aware of all relevant standard operating procedures as per Company policy

• Support and contribute to Lean Sigma programs and activities towards delivery of the set target
  • Minimize waste, always ensure efficient work execution by continuous improvements

• Able to comply with the company’s safety policy at all times
  • Ensure use of Personal Protective Equipment (PPE) in respective work environments for all members within the shift/s
• Report unsafe conditions or acts to responsible persons for corrections and improvements
• Ensure risk assessment control practices are adopted per HIRA for all members within the shift/s
• Ensure all legal licenses required for the proper usage of QC equipment are effective for all members within the shift/s

• Able to comply with the company’s quality policy at all times
  • Lead monitoring / improvement activities to enhance operational support activities
• Participate in establishment and maintenance of documented procedure

• Excellent communication & teamwork skills

• Self-motivated and positive thinking

• Ability to remain calm and professional under pressure

• Proficiency in workplace English for work applications and interfaces

• Time management skills

Physical and Mental Requirements:

• Manufacturing environment with rotating working shift patterns
• Overtime and being on-call are required. Occasionally required to work on different shift patterns

• 20/30 Vision minimum, at near and/or far with at least one eye with or without corrective lenses and no color deficiency