QAQC SERVICE TEAM SUPERVISOR

Bathsystem S.p.A.; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

Bathsystem S.p.A. in Singapore seeks a Service Team Supervisor (Assistant / Senior) to ensure rectification of architectural works per approved specs, IMS and BCA standards, and customer requirements.

You will manage day-to-day site rectifications during post TOP and defect liability; coach the team, review quality and safety, and participate in risk assessments with the WSH officer.

The role requires 5+ years in architectural/PBU QAQC, fluency in English, ISO knowledge, and strong leadership.

Qualifications

• Minimum 5 years in architectural / PBU QAQC environment or equivalent.
• Knowledge of ISO9001, 14001 and 45001 standards and BCA guidelines is an advantage.
• Strong problem-solving, analytical and reporting abilities.
• IT savvy with proficiency in MS Office applications.

Responsibilities

• Lead day-to-day site rectification works during post TOP and liability periods.
• Coordinate with contractors and prepare approval papers.
• Ensure defects meet specifications and tolerances.
• Maintain safety and IMS policy compliance on site.
• Close customer complaints and document corrective actions.
• Participate in risk assessments and inspections with WSH officer.
• Coach and evaluate team performance; manage disciplinary action if needed.
• Suggest improvements to reduce defects, costs, and improve productivity.

Skills

Problem solving

Analytical thinking

Reporting

English

Interpersonal skills

Initiative

Education

PSLE

ITE

Diploma/Degree

Tools

Microsoft Office

Job description

Overview

As a Service Team Supervisor (Assistant / Senior) (PBU – TOP Defects), you will need to ensure all architectural works are rectified in accordance to approved specifications. You are to adhere to Greyform Integrated Management System (IMS)and compliance to Building Construction Authority (BCA) on Prefabricated Bathroom Units (PBU) Manufacturer Accreditation Scheme standards and guidelines, as well as customers’ requirements.

Responsibilities

• 1) Responsible for the day-to-day residential site rectification works for Post TOP, defect liability period and post defect liability period.
• 2) To liaise with contractors for rectification works and prepare the necessary approval papers.
• 3) Ensure that all defects have been cleared and fall within standards, measured to specifications and within tolerances, readability of labels etc.
• 4) Ensure quality of works is achieved and safety regulations are complied as well as rectification works are carried out in accordance to approved plans, building bylaws and contract specifications.
• 5) Action and close all customer complaints.
• 6) Audit and monitor quality requirements in accordance with the company IMS policies and customer specifications.
• 7) Attend to site complaint and perform correction and prevention action.
• 8) Maintain 5 “S” in the production floor.
• 9) Contribute ideas which can lead to cost saving, productivity efficiency, accuracy, and timeliness targets.
• 10) Manage, coach and train the team members include carrying out performance review and disciplinary action, if required.
• 11) Authorise to stop operation if conditions are out of safety measures or not able to achieve specified process / operation conditions in production.
• 12) Follow the main con and Customer Relation Officers (CRO)for inspection prior to unit handover to owners when required.
• 13) Attend to unit owner’s defects during Defect Liability Period.
• 14) Recommends solutions for critical and/or frequent recurring defects to Production Team.
• 15) Participate in the Risk Assessment (RA) discussion &review and taking part of inspection with company WSH officer on Environment, Health& Safety within company premises.
• 16) Participate in Budget Planning.
• 17) Flag noncompliance issues to Engineer / Manager.
• 18) Perform any other duties as assigned by the Management and the designated manager.

Requirements

• 1) Minimum PSLE with at least 5 years’ experience working in Architectural / PBU Fitting QAQC environment or equivalent.
• 2) Minimum ITE with at least 2 years’ experience working in Architectural / PBU Fitting QAQC environment or equivalent.
• 3) Diploma / Degree with 1 years’ experience working in Architectural / PBU Fitting QAQC environment or equivalent.
• 4) Knowledge of ISO9001, 14001 & 45001 standards as well as Building Construction Authority Construction Quality / Assessment System will be an advantage.
• 5) Possess problem-solving, analysing and reporting skills.
• 6) IT savvy with proficient in Microsoft Office application.
• 7) Able to read, write and communicate in English.
• 8) Independent with high level of initiative and fast learner.
• 9) Possess good interpersonal skills and excellent team spirit.
• 10) Positive attitude in learning.