Project Specialist, Global Projects & Industry Solutions DPIS - IS, Operations, Singapore

DSV AIR & SEA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DSV AIR & SEA SINGAPORE PTE. LTD. is seeking an experienced logistics professional to handle customer inquiries, coordinate shipments, and manage documentation.

You will work with customers, vendors, and internal teams to ensure smooth processing of shipments and timely responses. The role focuses on customer management and operations, requiring knowledge of freight forwarding, space booking, customs docs, and conformity with company procedures.

Qualifications

• Minimum 5 years of experience in Freight Forwarding.
• Experience in Oil & Gas / Sea & Air Freight Forwarding.
• Strong cross-functional communication ability.
• Proficient in MS Office.
• Able to operate in a matrix organization.
• Excellent analytical and interpersonal skills.

Responsibilities

• Attend to customer inquiries on service features and ensure proficiency.
• Study inquiries and prepare proposals or quotations with departments.
• Coordinate shipment documents and notifications for customers.
• Investigate and resolve customer complaints and inquiries.
• Book space, arrange pickups and special requirements.
• Prepare shipping and customs documents and release them as required.
• Update information in the Tradenet system for outward permits.
• Coordinate with BU operators to execute job plans.
• Generate reports and review jobs for improvement.
• Close files and ensure procedural adherence.

Skills

Cross-functional communication

Written and spoken communication

Analytical problem solving

Time management

Customer focus

Plan and coordinate resources

Team collaboration

Tools

MS Office

Job description

JOB OVERVIEW

Handle customers in assignedGroup, responding to customers’enquiries on services,processingofallshippingformalities, co-ordination with customers, subcontractors, colleaguesas well ascollaboration withDSV worldwide office and agent networks.To participate and promote GP results for your respective Group.

ESSENTIAL DUTIESAND RESPONSIBILITIES

Customer Management (50%)

• Attend to customers inquiries on all service features and ensure proficiency in service features.

• Study customer’s inquiries and obtain necessary information from various departments to prepare proposal or quotation to customers.

• Co-ordinate and assist customers in preparing all documents required for shipment, inclusive of information assistance, dispatch documents and special notification related to pick-up and deliveries.

• Receive calls, investigate and resolve a variety of external and internal customers’ complaints, general queries and invoicing inquiries. Initiate communications, monitor and follow-up closely with customers and internal parties to resolve concerns raised.

Operations Management (50%)

• Obtain shipment information and documentation from customers to make shipment arrangements including booking of space, pick up deliveries and arrangement for special requirements such as out of gauge, dangerous goods, urgent cargoes and arrangement with vendors.

• Prepare shipment and customs clearance documentation and release accordingly to all relevant parties for cases which require Project specific standards.

• Perform timely and accurate update of information in theTradenetsystem to generate the outward permit for customers.

• Responsible for the operational co-ordination and execution of job plans with relevant BU operators.

• Generate and analyze periodic consolidated reports and statistics, where applicable to review jobs to identify areas for improvement; for management review and action; and keep management promptly updated of any major service failure, changes in trends, market intelligence and customer-related information.

• Perform closing of files

• Establish operational procedures / guidelines for vendors and contractors to ensure compliance to DSV or customers procedures and requirement.

Additional to above tasks

• Any other job-related tasks as assigned by the superior.

• Adherence to theCode of Conduct policy of the DSV Group.

QUALIFICATIONS

• Ability to communicate cross-functionally within a matrix organization

• Good communication skills

• Self-motivated, flexible and resilient

• High result orientation and customer focus

• Analytical and problem-solving skills

• Ability to integrate and coordinate efforts / resources across functions and boundaries

• Ability to clearly and concisely present both written and oral information

EDUCATION AND/ OREXPERIENCE

• Minimum 5 years of experience inthe Freight Forwarding Industry

• Minimum 2 years of experience in theOil & Gas / Sea & Air Freight Forwarding industry

• Possess literacy in MS Office

• Possess literacy in Dangerous Goods cargoes

• Project and time management / time allocation and organizational skills

• Strong planning, analytical, customer-oriented and excellent interpersonal skills