Project Operations (Project Ops)

EPOS Pte. Ltd.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

EPOS Pte. Ltd. is seeking a deployment project coordinator in Singapore to review requirements, coordinate pre-deployment calls, and ensure successful go-live.

The role involves cross-functional collaboration with Technical and Payment teams, backend configuration, and post-deployment support to stabilize client systems. Applicants should be proficient in gathering client information, validating setup prerequisites, and managing timelines to deliver deployment readiness and a smooth client

Qualifications

• Experience coordinating deployment projects.
• Ability to collect and validate client requirements.
• Strong cross-functional coordination and communication skills.

Responsibilities

• Review project requirements and clarify any missing information with stakeholders.
• Coordinate pre-deployment activities with clients to confirm readiness and timelines.
• Gather and validate client information and setup requirements to ensure deployment readiness.
• Coordinate with Technical and Payment teams on hardware, software and device requirements; track dependencies and escalate blockers.
• Configure client backend systems and set up modules (QR tenant, menus, users, devices).
• Conduct deployment readiness checks and support go-live activities with Trainer and Client.
• Provide post-deployment support during stabilization period and act as main client contact when Trainer is unavailable.

Job description

Key Responsibilities

1. Project Requirement Review

• Review and understand all project requirements outlined in the job sheet.
• Identify project scope, deliverables, dependencies, and special requirements.
• Clarify any missing or unclear information with relevant stakeholders.

2. Pre-Deployment Client Coordination

• Conduct pre-deployment calls with clients to verify project readiness.
• Confirm deployment timelines, operational requirements, and business processes.
• Ensure clients are aware of the deployment plan and required preparations.

3. Information Gathering & Validation

• Collect all necessary business information, documents, and setup requirements from clients.
• Verify the accuracy and completeness of information provided.
• Ensure all project prerequisites are fulfilled before deployment.

4. Cross-Functional Coordination

• Coordinate with the Technical Team and Payment Team regarding hardware, software, and payment device requirements.
• Track dependencies and follow up on outstanding tasks to ensure deployment readiness.
• Escalate risks or blockers that may impact project timelines.

5. System Configuration & Backend Setup

• Create and configure client backend systems according to project requirements.
• Set up required modules and configurations, including:
  • QR tenant creation
  • Menu creation and configuration
  • User account setup
  • Device assignment and configuration
  • Other system setup requirements
• Perform internal validation to ensure configurations are deployment-ready.

6. Deployment Readiness & Go-Live Support

• Conduct final deployment readiness checks with both the assigned Trainer and Client.
• Confirm all setup requirements have been completed prior to deployment.
• Ensure smooth handover to the Trainer for onsite or remote deployment activities.

7. Post-Deployment Support & Stabilization

• Provide operational support during the one-week stabilization period following deployment
• Monitor project progress and assist in resolving outstanding issues.
• Coordinate with internal teams to rectify deployment-related issues promptly.
• Act as the primary point of contact in client group chats when the assigned Trainer is unavailable during office hours
• Ensure all identified issues are tracked, communicated, and resolved within agreed timelines.

Key Success Metrics

• Deployment readiness achieved before scheduled go-live.
• Accuracy and completeness of backend setup.
• Timely resolution of post-deployment issues.
• Effective coordination across internal teams.
• Positive client deployment experience and satisfaction.