Project Manager - Card Loyalty & Rewards (MNC)

Adecco Portugal; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Adecco Portugal is partnering with a leading global fintech company to implement a new loyalty and rewards platform and transform existing cardholder loyalty programmes. The Business Project Manager will drive business-side delivery, stakeholder alignment and platform implementation across Cards, Loyalty, Marketing and Operations.

The role requires experience in cards, payments, loyalty programmes or financial services, with a proven ability to coordinate diverse teams and manage governance,

Qualifications

• Excellent stakeholder management skills, including senior management updates.
• Strong ability to translate objectives into clear requirements and plans.
• Experience coordinating business and technology teams, vendors and partners.
• Experience facilitating workshops and governance meetings.

Responsibilities

• Manage end-to-end business project plan with milestones, risks and timelines.
• Coordinate transition of loyalty programmes to new platform with stakeholders and teams.
• Translate strategy into functional requirements and actionable implementation plans.
• Collaborate with Cards, Loyalty, Marketing, Operations, Technology and Product teams.
• Drive governance with regular sessions, steering updates, risk tracking and decisions.

Skills

Stakeholder management

Cross-functional team

Project governance

Requirements analysis

Communication skills

Job description

The Opportunity

Adecco is partnering with a global fintech company.

Adecco is partnering with a leading global financial technology and digital payments organisation to support the implementation of a new loyalty and rewards platform and the transformation of existing cardholder loyalty programmes.

We are seeking a Business Project Manager - Loyalty & Rewards to drive business-side project delivery, stakeholder alignment, programme design, platform implementation and launch readiness. This is an excellent opportunity for a project management professional with experience in cards, payments, loyalty programmes or financial services to contribute to a major customer engagement transformation initiative.

The Talent

• Approximately 5-7 years of experience in business project management, preferable within banking, financial services, cards, payments, loyalty or rewards.
• Proven experience managing complex, cross-functional business initiatives involving multiple stakeholders and workstreams.
• Good understanding of credit/debit cards, loyalty programmes, rewards propositions or customer engagement initiatives.
• Experience implementing or transforming loyalty, rewards, CRM or customer engagement platforms will be an advantage.
• Strong ability to translate business objectives into structured business requirements, project plans and implementation deliverables.
• Demonstrated experience coordinating business and technology teams, external vendors and third-party partners.
• Excellent stakeholder management skills, including the ability to engage and communicate effectively with senior management.
• Experience facilitating workshops, managing project governance, tracking risks and dependencies, and preparing management updates.
• Strong commercial acumen, analytical thinking and problem-solving capabilities.
• Highly organised, hands‑on and adaptable, with the ability to manage changing requirements and competing priorities.
• Excellent written, verbal communication and presentation skills.

Job Description

Join the project team as a Business Project Manager, supporting the implementation of a new loyalty and rewards platform and the consolidation and transformation of existing cardholder loyalty programmes.

• Manage the end-to-end business project plan, including milestones, dependencies, risks, decisions, deliverables and implementation timelines.
• Coordinate the transition of existing cardholder loyalty and rewards programmes to a new platform, working closely with client stakeholders and internal teams.
• Translate loyalty platform strategy and business objectives into clear business requirements, functional requirements and actionable implementation plans.
• Collaborate with stakeholders across Cards, Loyalty, Marketing, Operations, Technology, Product and Advisory teams, as well as external partners.
• Drive project governance through regular working sessions, steering committee updates, risk and issue tracking, and decision management.
• Prepare concise project updates, presentations and progress reports for senior management and project governance forums.
• Support the design of future‑state loyalty propositions, including programme structures, customer journeys, rewards constructs, eligibility criteria and redemption experiences.
• Facilitate workshops and stakeholder discussions to align business objectives, customer propositions and implementation requirements.
• Coordinate business validation, user acceptance testing (UAT), operational readiness and launch preparation activities.
• Support the development of migration, transition and launch plans, particularly where existing programmes need to be consolidated or migrated.
• Monitor project progress, identify potential delivery risks and dependencies, and work with relevant stakeholders to resolve issues promptly.
• Ensure business deliverables are completed according to agreed timelines, quality standards and programme objectives.
• Support business readiness and stakeholder alignment to facilitate a smooth platform implementation and successful programme launch.