Project Manager (Application Lifecycle Support Services)

GOLDTECH RESOURCES PTE LTD; Singapore; On-site; SGD 110,000 - 140,000; Full time

Job summary

GOLDTECH RESOURCES PTE LTD seeks an experienced Project Manager (Application Lifecycle Support Services) to oversee delivery, maintenance and operational support of mission-critical enterprise IT applications in Singapore. You will manage a portfolio of ICT app projects and lifecycle support, ensuring reliability, performance and governance compliance.

The role requires broad knowledge of end-to-end application environments and collaboration with technical teams, vendors and stakeholders to

Qualifications

• Bachelor's Degree in Computer Science, Information Technology or related discipline.
• 6+ years ICT experience including 3+ years leading ICT application projects and managing project teams.
• Full-time involvement in at least one complete SDLC.
• Experience managing enterprise application development, maintenance and operational support.
• Strong understanding of end-to-end application environments (networks, OS, databases, storage, web apps).
• Experience leading technical support teams in troubleshooting app/infrastructure issues.
• Knowledge of project management governance and service delivery.
• Experience managing vendors, contracts, stakeholders and SLAs.
• Excellent written and verbal communication and documentation skills.

Responsibilities

• Lead ICT application projects across planning, development, implementation, maintenance and support.
• Manage multiple app development and maintenance initiatives within timelines and budgets.
• Coordinate project managers, technical teams and vendors to achieve objectives.
• Oversee full application lifecycle from initiation to operation and maintenance.
• Ensure governance, documentation, financial controls and compliance with policies.
• Monitor progress, identify risks and implement mitigations.
• Oversee daily maintenance and operational support for mission-critical systems.
• Monitor SLAs and ensure contractual service commitments are met.
• Lead technical support teams in investigating and resolving incidents.
• Identify gaps and drive corrective actions; coordinate upgrades and deployments to minimize disruptions.
• Support cloud-native adoption and app modernization.

Skills

Project management

Vendor management

Stakeholder management

SLA management

Risk management

Leadership

Communication

Analytical skills

Education

Bachelor's Degree in Computer Science or Information Technology

Job description

We are seeking an experienced Project Manager (Application Lifecycle Support Services) to oversee the delivery, maintenance and operational support of mission-critical enterprise IT applications.

The successful candidate will manage a portfolio of ICT application projects and lifecycle support services, ensuring smooth project delivery, system reliability, service performance and compliance with established governance standards.

This role requires a strong understanding of end-to-end application environments, including infrastructure, operating systems, databases, storage and web applications. You will work closely with technical teams, vendors and stakeholders to manage application development, ongoing maintenance and service delivery.

Key Responsibilities

Application Lifecycle & Project Management

• Lead and oversee ICT application projects covering planning, development, implementation, maintenance and operational support.
• Manage multiple application development and maintenance initiatives, ensuring delivery within agreed timelines, budgets and service requirements.
• Coordinate and guide project managers, technical teams and external vendors to achieve project objectives.
• Oversee the complete application lifecycle, from project initiation and system implementation through ongoing support and maintenance.
• Ensure proper project governance, documentation, financial controls and compliance with applicable policies and standards.
• Monitor project progress, identify potential risks and implement appropriate mitigation measures.

Application Support & Service Delivery

• Oversee daily application maintenance and operational support activities for mission-critical systems.
• Monitor and manage Service Level Agreements (SLAs) to ensure contractual service commitments are met.
• Lead technical support teams in investigating and resolving application and infrastructure-related incidents.
• Identify operational gaps, service issues and improvement opportunities, and drive corrective actions.
• Coordinate system maintenance, upgrades, deployments and operational activities to minimize service disruptions.
• Support the adoption of cloud-native technologies and application modernization initiatives.

Vendor, Contract & Stakeholder Management

• Manage ICT procurement activities, including the sourcing of technology products and services.
• Oversee vendor performance, service contracts and contractual obligations.
• Ensure ICT services are delivered according to agreed budgets, schedules and operational requirements.
• Act as the key liaison between customers, end users, internal technical teams and external service providers.
• Maintain effective stakeholder relationships and provide regular updates on project progress and operational performance.
• Ensure compliance with tender requirements, organizational policies, ICT governance frameworks and relevant industry standards.

Mandatory Requirements

• Bachelor's Degree in Computer Science, Information Technology or a related discipline.
• Minimum 6 years of relevant ICT experience, including at least 3 years leading ICT application projects and managing project teams.
• Full-time involvement in at least one complete Software Development Life Cycle (SDLC).
• Experience managing enterprise application development, maintenance and operational support.
• Good understanding of end-to-end application environments, including network infrastructure, operating systems, databases, storage and web applications.
• Experience leading technical support teams in troubleshooting application and/or infrastructure issues.
• Strong knowledge of project management methodologies, governance processes and service delivery requirements.
• Experience managing vendors, contracts, project stakeholders and SLA commitments.
• Strong analytical, problem-solving, project planning and organizational skills.
• Excellent written and verbal communication, presentation and technical documentation skills.
• Ability to work independently, manage multiple priorities and lead teams effectively.
• Willingness to provide 24/7 phone standby support when required, including night and weekend activities for system maintenance, deployments or incident resolution.

Professional Certifications

• Project Management Professional (PMP)