Programmes Executive

Young Women's Christian Association of Singapore; Singapore; On-site; SGD 40,000 - 62,000; Full time

Job summary

Young Women’s Christian Association of Singapore is seeking Programme Executives/Senior Programme Executives to drive and manage impactful community services. You will oversee programme development, evaluation, and implementation across empowering women, empowering young women, and community support streams.

You will manage budgeting, administration, and partner relations, while ensuring PDPA-compliant record-keeping and data reporting for monthly Management, Committee and Board reviews.

Qualifications

• Bachelor Degree or Diploma in Social Science is preferred.
• At least 2 years of working experience in Social Service or related work.
• Fresh graduates with a passion to work in the social service sector may apply.
• Proficient in Microsoft Office applications.
• May be required to work weeknights or weekends if evening or weekend beneficiary programmes.

Responsibilities

• Develop and update programme logic model / theory of change for new and existing programmes.
• Research on trends and latest developments of programmes and activities for service users, and identify existing programme gaps in the social service landscape.
• Curate programmes by developing curriculum and adapting existing curriculum and session plans or collaborating with community partners and volunteers to provide the content.
• Outreach to community agencies to build awareness of the programmes.
• Recruit service users into the programmes.
• Responsible for giving the volunteers proper training and supervision and guidance so that they can effectively cater to the needs of the service users.
• Build relationships with partners to better deliver the programmes.
• Spearhead development of sub-units' programmes; Empowering Women/ Empowering Young Women/ Community Support (for Senior ProgrammeExecutives)
• Upkeep the beneficiary database and physical copies of the service users’ application forms & social reports in accordance with PDPA guidelines.
• Upkeep the photo repository of beneficiaries and programmes.
• Ensure that for programmes that are chargeable, fees are collected on time and reminders of outstanding fee to parents are issued.
• Evaluate the effectiveness of the programmes through administering pre-post-test surveys and participant satisfaction surveys and analysing the results.
• Document the effectiveness of the programme through collection of beneficiary impact stories, output indicators and outcome indicators
• Provide inputs and data for monthly reports to Management, Committee and Board
• Plan and manage the budget for each programme
• Manage the administration, logistics and operation structure of the programme including meal and sustenance delivery
• Communicate and liaise with beneficiaries for any media, publicity, marketing, fundraising requests or efforts
• Manage a team of drivers/attendants for weekly dispatch schedule and deliveries (if any)
• Manage and maintain the passenger and goods vans e.g. petrol, insurance and servicing (if any)
• Work closely with Marketing & Communications’ team by providing details for creative brief to generate publicity materials
• Ensure regular housekeeping of the space and resources used for running of the programmes
• Perform any other duties as assigned from time to time.

Skills

Communication skills

Teamwork

Education

Bachelor Degree or Diploma in Social Science

Tools

Microsoft Office

Job description

Programme Executives/ Senior ProgrammeExecutives of YWCA’s Community Services & Programmes drive and manage impactful and sustainable programmes that uplift well-being of vulnerable groups. He/ She will be assigned to manage programmes under one of the following categories:

• Empowering Women. Serving lower-income women through education, employment and enterprises


• Empowering Young Women. Serving NEET (not in education, employment and training) youth through education and employment


• Community Support. Serving low-income families and individuals, including elderly through Food Distribution programmes and community engagement events

Key Responsibilities

ProgrammeDevelopment, Evaluation & Implementation

• Develop and update programme logic model / theory ofchange for new and existing programmes


• Research on trends and latest developments of programmes and activities for service users, and identify existing programmegaps in the social service landscape


• Curate programmes by developing curriculum and adapting existing curriculum and session plans or collaborating with community partners and volunteers to provide the content


• Outreach to community agencies to build awareness of the programmes


• Recruit service users into the programmes


• Responsible for giving the volunteers proper training and supervision and guidance so that they can effectively cater to the needs of the service users


• Build relationships with partners to better deliver the programmes


• Spearhead development of sub-units' programmes; Empowering Women/ Empowering Young Women/ Community Support (for Senior ProgrammeExecutives)

ProgrammeDocumentation & Management Reporting

• Upkeep the beneficiary database and physical copies of the service users’ application forms & social reports in accordance with PDPA guidelines


• Upkeep the photo repository of beneficiaries and programmes


• Ensure that for programmes that are chargeable, fees are collected on time and reminders of outstanding fee to parents are issued.


• Evaluate the effectiveness of the programmes through administering pre-post-test surveys and participant satisfaction surveys and analysing the results


• Document the effectiveness of the programme through collection of beneficiary impact stories, output indicators and outcome indicators


• Provide inputs and data for monthly reports to Management, Committee and Board

Budget Management & Administration Management

• Plan and manage the budget for each programme


• Manage the administration, logistics and operation structure of the programme including meal and sustenance delivery


• Communicate and liaise with beneficiaries for any media, publicity, marketing, fundraising requests or efforts


• Manage a team of drivers/attendants for weekly dispatch schedule and deliveries (if any)


• Manage and maintain the passenger and goods vans e.g. petrol, insurance and servicing (if any)


• Work closely with Marketing & Communications’ team by providing details for creative brief to generate publicity materials


• Ensure regular housekeeping of the space and resources used for running of the programmes

• Perform any other duties as assignedfrom time to time.

Requirements

• Bachelor Degree or Diploma in Social Science ispreferred


• At least 2 years of working experience inSocial Service or related work


• Fresh graduates with a passion to work in thesocial service sector may apply


• Proficient in Microsoft Office application


• May be required to work on weeknights orweekends if there are evening or weekend beneficiary programmes

Competencies

• Good written and verbal communication skills


• Able to work independently and a good teamplayer


• Pleasant, resourceful and have an interest towork with community partners as well as diverse group of people


• Passionate to serve the community


• Excellent organisation and time managementskills with attention to detail