Programme Officer

ITSRAININGRAINCOATS LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

ItsRainingRaincoats is seeking a Programme Officer to support day-to-day operations, volunteer coordination and programme delivery in Singapore. You will work with the operations team, manage volunteers, data systems and backend processes to ensure smooth execution of activities and events.

You will collaborate with senior leaders and volunteers, contribute to grant applications and stakeholder communications, and help develop impact tracking and reporting to strengthen IRR’s mission and local

Qualifications

• Degree or diploma in social sciences, development studies, non-profit management or a related field.
• 3+ years of experience in social impact, programme management or community work.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple projects.
• Experience with data tracking, reporting and stakeholder engagement is desirable.

Responsibilities

• Volunteer Management: plan and execute programmes; induct and retain volunteers; manage the volunteer database.
• Operational and Backend Support: respond to donors/volunteers; maintain data platforms and backend operations.
• Event and Project Management: support IRR events; ideate and implement new initiatives; develop community workshops.
• Stakeholder Management: support grant applications; coordinate fundraising; manage IRR LinkedIn and outreach.
• Impact Measurement and Reporting: develop tracking systems; monitor reach and outcomes; prepare progress updates.

Skills

Interpersonal skills

Communication skills

Independent work

Project management

Social justice passion

Microsoft Office

Google Workspace

Digital platforms

Data tracking

Reporting

Volunteer management

Stakeholder engagement

Social media management

Impact measurement

Education

Degree in social sciences

Development studies

Non-profit management

Tools

Microsoft Office

Google Workspace

Digital communication platforms

Job description

Programme Officer - ItsRainingRaincoats

Full time

Position Overview

The Programme Officer will work closely with the operations team at ItsRainingRaincoats (IRR), supporting the day-to-day management of internal operations and programmes. The role involves coordinating with volunteers, managing external stakeholders, and ensuring smooth execution of IRR events, backend processes and activities. This position will report to theCharity Manager and collaborate with senior volunteer leaders.

Key Responsibilities

1. Volunteer Management

• Plan and execute long-term and short-term programmes at IRR, ensuring effective workload management. Working alongside lead volunteers to oversee long-running programmes.
• Oversee the induction, training and retention of volunteers for various activities and events.
• Manage the volunteer database, track programme milestones and other key indicators of progress at IRR.

2. Operational and Backend Support

• Assist in day-to-day operational matters for IRR, including responding to donors, volunteers and other stakeholders.
• Periodically update and maintain technology platforms for data management, impact tracking and reporting.
• Maintain accountability for the effective execution of all operational matters, ensuring smooth backend operations.
• Support fellow members of the operations team on a wide range of short-term and long-term initiatives and projects. As IRR is a dynamic and fast-growing organisation, the ability to contribute collaboratively, creatively and flexibly across different areas of the charity is essential.

3. Event and Project Management

• Support in executing key IRR events and activities throughout the year, coordinating with volunteers, internal and external stakeholders wherever required.
• Take complete ownership of some of IRR's new initiatives right from ideation to execution, leveraging the expertise of senior leadership as well as leadvolunteers.
• Play an integral role in developing, planning and delivering community workshops, classes and engagement activities within IRR's GathIRR community and eventspace.
• Support the growth and strategic development of NextGen, IRR's youth wing, including identifying and developing new partnerships, opportunities and initiatives that strengthen youth engagement, expand participation and increase the programme's long-term impact.

4. Stakeholder Management

• Support the preparation and submission of grant and award applications, ensuring high-quality proposals and effective coordination of supporting materials.
• Support fundraising events and initiatives through effective stakeholder engagement and coordination.
• OverseeIRR's LinkedIn presence, including content planning, posting schedules and ongoing platform management, while helping to develop and execute a LinkedIn engagement strategy that strengthens outreach to corporate partners, educational institutions and the wider community.
• Work to create opportunities within IRR to strengthen the charity's overall impact.
• Assist senior leadership in presenting updates and progress reports to key internal and external stakeholders.
• Beneficiary engagement and interaction for relevant programmes and activities.

5. Impact Measurement and Reporting

• Measure and evaluate the impact of IRR's programmes through data collection, analysis and reporting.
• Lead the development and implementation of effective impact tracking systems and reporting frameworks to monitor programme outcomes, organisational reach and community impact.
• Establish and maintain robust processes, tools and dashboards for impact tracking, ensuring accurate, meaningful and accessible data is available for internal decision-making, stakeholder reporting, grant applications and fundraising initiatives.
• Identify trends, gaps and opportunities to enhance IRR's social impact.

Key Qualifications

• Degree or diploma in social sciences, development studies, non-profit management or a related field.
• 3+ years of experience in social impact, programme management or community work.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple projects.
• Passion for social justice, inclusion and community empowerment.
• Competency in using Microsoft Office, Google Workspace and digital communication platforms.
• Confidence in using, managing and learning new online and digital systems for programme administration, volunteer management, data tracking, reporting and day-to-day operations.
• Experience maintaining organised records and using digital tools to support efficient programme delivery, stakeholder engagement and organisational effectiveness would be an advantage.
• Experience in stakeholder engagement, community programming, social media management and/or impact measurement would be advantageous.

Personal Attributes

• Mission-Driven: A strong commitment to supporting migrant workers and improving their quality of life.
• Problem-Solver: Ability to handle complex situations and operational challenges with a solutions-oriented mindset.
• Collaborative: Ability to work well in a team and foster relationships with a wide range of people and external stakeholders.
• Adaptable and Proactive: Comfortable working in a fast-paced environment, taking initiative, managing competing priorities and contributing wherever needed to support organisational goals.
• Creative and Innovative: Brings fresh ideas, identifies new opportunities and contributes meaningfully to the ongoing growthand development of IRR's programmes and operations.

This role offers an exciting opportunity to help shape and lead the operations of ItsRainingRaincoats, a charity that is making a real difference in the lives of migrant workers in Singapore. You will play a key role in streamlining operations, ensuring effective programme delivery, strengthening stakeholder engagement, enhancing impact measurement, developing new initiatives and contributing to the long-term sustainability of IRR's mission.