Programme Coordinator

JARDIN ENCHANTE PTE. LTD.; Singapore; On-site; SGD 46,872 - 66,960; Full time

Benefits offered by this job

Structured onboarding

On-the-job training

Professional growth opportunities

Competitive remuneration

Job summary

Singapore Botanic Gardens is seeking a dedicated Programme Coordinator to support the Education Department, coordinating programmes from enquiry to post-programme administration. You will engage with schools, families and community groups to deliver engaging, memorable learning experiences while ensuring smooth delivery.

The role requires a Diploma in a related field and at least 2 years' experience in programme coordination or related areas, with strong organisational and customer-focused

Qualifications

• Diploma in Business, Events Management, Hospitality, Education or related discipline.
• At least 2 years' experience in programme coordination, customer service, events, hospitality or education.
• Strong organisational and time management with attention to detail.
• Friendly, proactive and customer-focused with strong interpersonal skills.
• Able to coordinate programmes involving school groups, families and the public.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Able to work independently and in a fast-paced environment.
• Willing to work weekends and Public Holidays when required.

Responsibilities

• Manage enquiries and registrations for educational programmes through phone, email, and online platforms.
• Coordinate programme bookings, participant registrations, and scheduling.
• Communicate with participants before, during, and after programmes to ensure a positive experience.
• Process programme changes, cancellations, and administrative requests in accordance with company procedures.
• Maintain accurate booking records and programme documentation.
• Coordinate post-programme communications and participant feedback.
• Welcome and assist participants throughout their visit.
• Prepare programme venues, learning materials, and equipment before each session.
• Support facilitators during programme delivery and ensure activities run smoothly.
• Conduct participant registration and attendance verification.
• Assist with venue setup, housekeeping, and post-programme reinstatement.
• Monitor programme venues and report maintenance issues or operational concerns promptly.
• Prepare operational and administrative reports.
• Coordinate with internal teams, contractors, and service providers to support programme delivery.
• Maintain programme records, inventories, and educational resources.
• Handle participant enquiries and feedback professionally.
• Support continuous improvements to programme operations and participant experience.

Skills

Organisational skills

Time management

Interpersonal skills

Customer service

Microsoft Office

Education

Diploma in Business/Events Management/Hospitality/Education

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

About the Role

We are looking for a dedicated and organised Programme Coordinator to support the Education Department at Singapore Botanic Gardens , a UNESCO World Heritage Site. You will play a key role in coordinating educational programmes from enquiry and registration through to on‑site delivery and post‑programme administration.

Working with schools, families, and community groups, you will help create engaging and memorable learning experiences while ensuring programmes are delivered smoothly and efficiently.

Key Responsibilities

Programme Coordination

• Manage enquiries and registrations for educational programmes through phone, email, and online platforms.
• Coordinate programme bookings, participant registrations, and scheduling.
• Communicate with participants before, during, and after programmes to ensure a positive experience.
• Process programme changes, cancellations, and administrative requests in accordance with company procedures.
• Maintain accurate booking records and programme documentation.
• Coordinate post‑programme communications and participant feedback.

Programme Operations

• Welcome and assist participants throughout their visit.
• Prepare programme venues, learning materials, and equipment before each session.
• Support facilitators during programme delivery and ensure activities run smoothly.
• Conduct participant registration and attendance verification.
• Assist with venue setup, housekeeping, and post‑programme reinstatement.
• Monitor programme venues and report maintenance issues or operational concerns promptly.

Administration & Stakeholder Coordination

• Prepare operational and administrative reports.
• Coordinate with internal teams, contractors, and service providers to support programme delivery.
• Maintain programme records, inventories, and educational resources.
• Handle participant enquiries and feedback professionally.
• Support continuous improvements to programme operations and participant experience.

Requirements

• Diploma in Business, Events Management, Hospitality, Education, or a related discipline.
• At least 2 years of experience in programme coordination, customer service, events, hospitality, education, or a related field.
• Strong organisational and time management skills with excellent attention to detail.
• Friendly, proactive, and customer‑focused with strong interpersonal skills.
• Comfortable coordinating programmes involving school groups, families, and members of the public.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Able to work independently as well as collaboratively in a fast‑paced environment.
• Willing to work weekends and Public Holidays when operationally required.

What We Offer

• Opportunity to work at the iconic Singapore Botanic Gardens, a UNESCO World Heritage Site.
• Meaningful role supporting nature and environmental education.
• Structured onboarding and on‑the‑job training.
• Supportive and collaborative work environment.
• Competitive remuneration and employee benefits.
• Opportunities for professional growth and development.