Venue Executive

JARDIN ENCHANTE PTE. LTD.; Singapore; On-site; SGD 33,480 - 61,380; Full time

Benefits offered by this job

On-the-job training

Career growth

Competitive pay

Weekend/holiday friendly

Job summary

Jardin Enchante PTE. LTD. seeks a motivated Venue Executive to manage event spaces across Singapore’s premier park venues.

You will be the primary contact for hirers, guiding them from enquiry through site inspection to event execution and post-event reinstatement. Role covers bookings across Singapore Botanic Gardens, Fort Canning Park, HortPark, and Jurong Lake Gardens, handling corporate, community, and private events in iconic green spaces.

Qualifications

• Diploma in Events Management or related discipline.
• At least 2 years of experience in venue management, event management, hospitality, or related field.
• Strong communication and interpersonal skills with a customer-focused approach.
• Well-organised and able to manage multiple tasks effectively.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Willing to work weekends and public holidays when required; Class 3A driving licence would be an advantage.

Responsibilities

• Attend to venue enquiries via phone, email, and walk-ins in a professional manner.
• Conduct site inspections and advise clients on venue suitability, booking procedures, and policies.
• Process venue booking applications and coordinate approvals according to guidelines.
• Manage booking schedules and maintain accurate records.
• Coordinate cancellations, rescheduling, invoicing, and payments.
• Build and maintain positive relationships with clients throughout the booking process.
• Coordinate venue handovers before and after events.
• Support event setup/teardown and AV coordination as needed.
• Monitor events on-site to ensure smooth operations and compliance.

Skills

Communication

Customer focus

Organised

Multitasking

Independent worker

Education

Diploma in Events Management

Tools

Microsoft Office

Outlook

Job description

About the Role

We are looking for a motivated and service-orientedVenue Executiveto join our team managing event spaces across Singapore's premier parks portfolio. As the primary point of contact for venue hirers, you will guide clients throughout the booking journey—from initial enquiries and site inspections to event execution and post-event reinstatement—ensuring every event is delivered smoothly and to the highest standards.

This role supports venues acrossSingapore Botanic Gardens, Fort Canning Park, HortPark, and Jurong Lake Gardens, offering the opportunity to work on a diverse range of corporate, community, and private events in some of Singapore's most iconic green spaces.

Key Responsibilities

Booking & Client Management

• Attend to venue enquiries via phone, email, and walk-ins in a professional and timely manner.

• Conduct site inspections and advise clients on venue suitability, booking procedures, and venue policies.

• Process venue booking applications and coordinate approvals in accordance with established guidelines.

• Manage booking schedules and maintain accurate booking records.

• Coordinate cancellations, rescheduling requests, invoicing, and payment processing in accordance with company procedures.

• Build and maintain positive relationships with clients by providing excellent customer service throughout the booking process.

Event Operations

• Coordinate venue handovers before and after events.

• Support event setup and teardown, including furniture arrangements and audio-visual coordination where required.

• Monitor events on-site to ensure smooth operations and compliance with venue guidelines.

• Coordinate with clients, vendors, caterers, contractors, and other stakeholders to facilitate successful event execution.

• Conduct post-event venue inspections, document any damages where necessary, and coordinate reinstatement activities.

• Support logistics and operational requirements across multiple park venues.

Administration & Reporting

• Maintain accurate booking, financial, and operational records.

• Prepare regular operational and financial reports.

• Maintain venue information, documentation, and inventory records.

• Report maintenance issues, equipment faults, and facility defects promptly.

• Support continuous improvements to venue operations and customer service standards.

Requirements

• Diploma in Events Management, Hospitality, Marketing, Business, or a related discipline.

• At least2 years of experiencein venue management, event management, hospitality, customer service, or a related field.

• Strong communication and interpersonal skills with a customer-focused approach.

• Well-organised, meticulous, and able to manage multiple tasks effectively.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).

• Able to work independently as well as collaboratively in a fast-paced environment.

• Willing to work weekends and Public Holidays when operationally required.

• AClass 3A driving licencewould be an advantage but is not mandatory.

What We Offer

• Opportunity to manage events at some of Singapore's most iconic park venues.

• Exposure to a diverse range of corporate, community, and private events.

• Structured onboarding and on-the-job training.

• Supportive and collaborative working environment.

• Competitive remuneration and employee benefits.

• Opportunities for professional growth and development.