Education Programme Coordinator - Schools & Community

PVH (Tommy Hilfiger/Calvin Klein); Singapore; On-site; SGD 46,872 - 66,960; Full time

Benefits offered by this job

Structured onboarding

On-the-job training

Professional growth opportunities

Competitive remuneration

Job summary

Singapore Botanic Gardens is seeking a dedicated Programme Coordinator to support the Education Department, coordinating programmes from enquiry to post-programme administration. You will engage with schools, families and community groups to deliver engaging, memorable learning experiences while ensuring smooth delivery.

The role requires a Diploma in a related field and at least 2 years' experience in programme coordination or related areas, with strong organisational and customer-focused

Qualifications

• Diploma in Business, Events Management, Hospitality, Education or related discipline.
• At least 2 years' experience in programme coordination, customer service, events, hospitality or education.
• Strong organisational and time management with attention to detail.
• Friendly, proactive and customer-focused with strong interpersonal skills.
• Able to coordinate programmes involving school groups, families and the public.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Able to work independently and in a fast-paced environment.
• Willing to work weekends and Public Holidays when required.

Responsibilities

• Manage enquiries and registrations for educational programmes through phone, email, and online platforms.
• Coordinate programme bookings, participant registrations, and scheduling.
• Communicate with participants before, during, and after programmes to ensure a positive experience.
• Process programme changes, cancellations, and administrative requests in accordance with company procedures.
• Maintain accurate booking records and programme documentation.
• Coordinate post-programme communications and participant feedback.
• Welcome and assist participants throughout their visit.
• Prepare programme venues, learning materials, and equipment before each session.
• Support facilitators during programme delivery and ensure activities run smoothly.
• Conduct participant registration and attendance verification.
• Assist with venue setup, housekeeping, and post-programme reinstatement.
• Monitor programme venues and report maintenance issues or operational concerns promptly.
• Prepare operational and administrative reports.
• Coordinate with internal teams, contractors, and service providers to support programme delivery.
• Maintain programme records, inventories, and educational resources.
• Handle participant enquiries and feedback professionally.
• Support continuous improvements to programme operations and participant experience.

Skills

Organisational skills

Time management

Interpersonal skills

Customer service

Microsoft Office

Education

Diploma in Business/Events Management/Hospitality/Education

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Singapore Botanic Gardens is seeking a dedicated Programme Coordinator to support the Education Department, coordinating programmes from enquiry to post-programme administration. You will engage with schools, families and community groups to deliver engaging, memorable learning experiences while ensuring smooth delivery.

The role requires a Diploma in a related field and at least 2 years' experience in programme coordination or related areas, with strong organisational and customer-focused