Professional Services Consultant

RED ALPHA CYBERSECURITY PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

RED ALPHA CYBERSECURITY PTE. LTD. is seeking an experienced Professional Services Consultant with a strong background in IT infrastructure, networking, and network security.

The role involves delivering engagements for enterprise customers, including design, implementation, migration, and optimisation of secure network solutions across on-premises and cloud environments. This customer-facing position requires excellent communication, independent engagement management from planning through

Qualifications

• 5–8+ years in IP-based networks and network security.
• Strong knowledge of routing, switching, and load balancing.
• Experience with firewalls, VPN, IDS/IPS, and endpoint protection.
• Proficient in Windows and Linux; scripting skills are a plus.

Responsibilities

• Deliver professional services engagements for enterprise customers in accordance with technical and service delivery standards.
• Provide technical consultancy and recommendations on network and security solutions.
• Implement, migrate, upgrade, and optimise enterprise-grade network security platforms.
• Support key enterprise accounts and provide technical account management.
• Develop MOPs and LLDs and other technical documentation.
• Develop test plans and conduct testing before production deployment.
• Troubleshoot complex network and security issues and provide resolutions.
• Conduct technical workshops and product training.
• Work with Sales, Engineering, Support and Product teams to ensure project delivery and customer satisfaction.
• Maintain a professional and customer-focused approach.

Skills

IP-based nets

Network design

Network security

Troubleshooting

Windows

Linux

Ansible

Tools

Firewall platforms

VPN

Load balancing

Security management platforms

Job description

We are looking for an experiencedProfessional Services Consultantwith a strong background in IT infrastructure, networking, and network security.

The successful candidate willbe responsible fordelivering professional services engagements forenterprise customers, including the design, implementation, integration, migration, optimisation, and troubleshooting of network security solutions across complex on-premises and cloud environments.

This is a customer-facing role that requires strong technical capabilities, excellent communication skills, and the ability to independently manage technical engagements from planning through implementation.

Key responsibilities include:

• Deliver professional services engagements for enterprise customersin accordance withestablished technical and service delivery standards.
• Provide technical consultancy and recommendations on network and security solutions.
• Implement, integrate, migrate, upgrade, and optimise enterprise-grade network security solutions within complex network environments.
• Support key enterprise accounts and provide technical account management whererequired.
• DevelopMethods of Procedure (MOP),Low-Level Designs (LLD)and other technical documentation based on customer requirements.
• Develop test plans and conduct testing of new features, configurations, and solutions prior to production deployment.
• Troubleshoot complex network and security-related issues and provideappropriate resolutions.
• Conduct technical workshops and product training for customers whererequired.
• Work closely with internal Sales, Engineering, Support and Product teams to ensure successful project delivery and customer satisfaction.
• Maintain a professional and customer-focused approach throughout all engagements.

Qualifications & Experience:

• 5–8+ years of experiencein IP-based networks, network design, network security, or related professional services roles.
• Strong understanding of networking technologies includingrouting,switchingand load balancing.
• Strong knowledge of network security technologies includingfirewalls, VPN, IPS, Anti-Virus and Application Control.
• Strong understanding ofTCP/IP, networkprotocolsand cybersecurity concepts.
• Hands-on experience implementing, migrating,upgradingand optimisingenterprise-gradefirewalland network security platforms.
• Experience working with complex enterprise network environments and centralised security management platforms.
• Experience withWindows and Linux operating systems.
• Good Linux command-line knowledge would beadvantageous.
• Experience with virtualised security environments, multi-domain security management and scalable security platforms would beadvantageous.
• Relevantnetworking or cybersecurity certificationsare preferred.
• Experience with scripting and automation tools such asAnsiblewould beadvantageous.
• Experience withcloud security and endpoint security solutionswould be an advantage.
• Strong troubleshooting and analytical skills.
• Ability to work independently as well as collaboratively within a team.
• Strong customer-facing and post-sales consulting experience.
• Excellent written and verbal communication skills in English.