Production Support Specialist

ZENIKA PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

ZENIKA PTE. LTD. in Singapore is seeking a Production Support Specialist to monitor the production environment, respond to incidents, and ensure service reliability.

You will collaborate with vendor support teams, troubleshoot issues, and help deploy changes with minimal disruption. The role requires at least five years in application support or production engineering, strong SQL, Unix/Linux skills, and hands-on experience with AWS, Datadog, and Git.

Qualifications

• Only Singaporeans may apply due to the nature of the project.
• At least 5 years hands-on experience in application support or production engineering.
• Strong command of SQL.
• Deep familiarity with Unix/Linux systems and shell scripting.
• Hands-on experience with AWS, Datadog, and Git.
• Understanding of CI/CD pipelines and the SDLC.
• An agile, fast-learning mindset and collaborative team player.

Responsibilities

• Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.
• Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions
• Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.
• User Support: Provide support to end-users and stakeholders, address queries and issues related to production services
• Stakeholder Engagement: Collaborate with support personnel of Solution Providers, to troubleshoot, mitigate, and resolve issues related to vendor products.
• Issue Investigation: Investigate production issues and engage relevant teams for mitigation and strategic solutions.
• System Resiliency Management: Drive system failover and disaster recovery processes.
• Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

Skills

SQL

Unix/Linux

Shell scripting

CI/CD pipelines

SDLC

Agile mindset

Incident management

Production monitoring

Problem solving

Collaboration

Tools

Git

Datadog

AWS

Job description

Is there a Zenika in you?

Let’s talk skills and passion first.

Production Support Specialist

Core Responsibilities

• Production Monitoring:Be accountable for the production environment's health and performance using monitoring tools and dashboards.
• Incident Management:Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions

• Change Management:Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.

• User Support: Provide support to end-users and stakeholders, address queries and issues related to production services

• Stakeholder Engagement: Collaborate with support personnel of Solution Providers, to troubleshoot, mitigate, and resolve issues related to vendor products.
• Issue Investigation:Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions.
• System Resiliency Management:Drive system failover and disaster recovery processes.
• Documentation:Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.
• Continuous Improvement:Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

What you bring:

• Only Singaporeans may apply due to the nature of the project.

• Experience:At least5 yearsof hands-on experience in application support or production engineering.

• Technical Proficiency:

• Languages:Strong command ofSQL

• Environment:Deep familiarity withUnix/Linuxsystems and shell scripting.

• Cloud & Tools:Hands-on experience withAWS,Datadog, andGit.

• DevOps Literacy:Understanding ofCI/CD pipelinesand the Systems Development Life Cycle (SDLC).

• Mindset:An Agile, fast learner who enjoys complex problem-solving and works well in a collaborative team environment.