Production Support / Application Support

Helius Technologies Pte Ltd; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

Helius Technologies Pte Ltd in Singapore seeks a Production Support Engineer to monitor and troubleshoot production issues across Linux VMs, vendor products, and SFTP integrations. You will collaborate with cross-functional teams, perform root cause analysis, and document solutions in JIRA.

Participate in on-call rotations with two shifts seven days a week to ensure reliability. Requirements include a Bachelor's in CS or related field and 2–4 years in production support, with strong Java, SQL,

Qualifications

• Bachelor's degree in Computer Science or related field.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and SFTP.

Responsibilities

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.

Skills

Production Support

Root Cause Analysis

Cross-functional Collaboration

On-call Rotation

Education

Bachelor's degree in Computer Science or related field

Tools

Java

SQL

UNIX

Linux VMs

SFTP

Job description

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week

Preferred Qualifications:

• Bachelor's degree in Computer Science or related field.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and ing languages.
• Ability to troubleshoot and resolve complex production issues efficiently.