Junior Production Support Engineer – Java/SQL/UNIX

Helius Technologies Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Helius Technologies Pte Ltd is seeking a Production Support professional to monitor and troubleshoot production issues, collaborate with cross-functional teams, and perform root cause analysis. The role involves documenting resolutions in JIRA and contributing to deployment activities.

The ideal candidate has 2–4 years of Production Support experience, strong Java/SQL/UNIX skills, and willingness to participate in on-call rotation. Linux VMs, SFTP, and vendor product work are part of daily tasks.

Qualifications

• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX.
• Willingness to participate in on-call rotation.

Responsibilities

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation.
• Development work within the vendor product.

Skills

Java

SQL

UNIX

On-call

Prod support

Troubleshooting

Job description

Helius Technologies Pte Ltd is seeking a Production Support professional to monitor and troubleshoot production issues, collaborate with cross-functional teams, and perform root cause analysis. The role involves documenting resolutions in JIRA and contributing to deployment activities.

The ideal candidate has 2–4 years of Production Support experience, strong Java/SQL/UNIX skills, and willingness to participate in on-call rotation. Linux VMs, SFTP, and vendor product work are part of daily tasks.