Product Support Lead - Hardware Escalations (EN/Mandarin)

Salt Digital Recruitment; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Salt Digital Recruitment in Singapore is seeking a Product Support Specialist for a 12-month extendable contract role. You will provide support to Japan and Taiwan clients on product-related issues.

The ideal candidate will have 3 to 5 years of experience in client relationship management and consumer hardware support. Fluent in English and Mandarin, you will work closely with partners to ensure successful communication and resolution of escalations.

Qualifications

• 3 to 5+ years of experience in managing client relationships via sales or customer support.
• Fluent in English and Mandarin for effective communication.
• Excellent problem-solving, strategic and analytical skills.

Responsibilities

• Provide customer support on product management escalations.
• Cultivate relationships with partners' support teams.
• Act as primary contact for partner escalations.
• Spearhead projects to improve phone experience.
• Monitor day-to-day support escalations and metrics.

Skills

Client relationship management

Consumer hardware support

Leadership skills

Problem-solving skills

Fluency in English and Mandarin

Strategic and analytical skills

Experience with hardware partners

Job description

Salt Digital Recruitment in Singapore is seeking a Product Support Specialist for a 12-month extendable contract role. You will provide support to Japan and Taiwan clients on product-related issues.

The ideal candidate will have 3 to 5 years of experience in client relationship management and consumer hardware support. Fluent in English and Mandarin, you will work closely with partners to ensure successful communication and resolution of escalations.