Product Success Manager - Sustainability

workiva singapore pte. ltd.; Singapore; On-site; SGD 140,000 - 200,000; Full time

Job summary

Workiva is seeking a Product Success Manager - Sustainability to lead onboarding, drive feature adoption, and ensure customer success across mid-market and enterprise accounts. You will collaborate with customers to enhance their experience, build successful reference accounts, and work with internal teams to monitor satisfaction and guide platform deployment.

Based in the Growth Team, you will define success for sustainability solutions and lead efforts in KVIs, regulatory guidance, churn

Qualifications

• Minimum 4 years in Customer Success, Product Advisory, or Implementation Management within B2B SaaS.
• 2+ years focused on ESG, carbon accounting, or environmental sustainability software.
• Deep familiarity with carbon accounting standards (GHG Protocol and CSRD/CDP/GRI/ISSB).
• Excellent client-facing communication with executives and technical leads.

Responsibilities

• Lead end-to-end onboarding and feature adoption for mid-market and enterprise clients.
• Map organizational structures, facility data, and emission boundaries into the platform.
• Define and measure Key Value Indicators with sustainability leads and CFOs.
• Serve as SME on carbon reporting standards to guide users through emission factor selections.
• Translate regulatory changes into actionable product guidance for users.
• Monitor usage patterns, renewal likelihood, and platform health scores to prevent churn.
• Conduct Quarterly Business Reviews showcasing carbon reduction milestones and ROI.

Skills

Customer success

Product advisory

Implementation management

ESG

Carbon accounting

Regulatory knowledge

Client-facing communication

Tools

SAP

Salesforce ESG Cloud

NetSuite

Job description

As a Product Success Manager - Sustainability, you will drive product adoption and growth motions at Workiva. You will work directly with customers to enhance their experience and build successful reference accounts. You will collaborate with internal teams to monitor satisfaction, deliver programs, and act as a liaison for platform deployment. Based in our Growth Team, you will define success for our solutions in Sustainability.

What You'll Do

• Lead end-to-end onboarding and feature adoption for mid-market and enterprise clients managing carbon accounting and sustainability metrics




• Help customers map organizational structures, facility data, and Scope 1, 2, and 3 emission boundaries into the platform




• Define and measure Key Value Indicators (KVIs) with sustainability leads, CFOs, and ESG compliance teams




• Serve as a subject matter expert on carbon reporting standards to guide users through emission factor selections, data collection workflows, and audit-ready reporting




• Translate complex regulatory changes into clear, actionable product guidance for users




• Monitor customer usage patterns, renewal likelihood, and platform health scores to proactively prevent churn




• Conduct Quarterly Business Reviews showcasing carbon reduction milestones, reporting readiness, and platform ROI




• Interpret customer satisfaction metrics and develop strategies to improve them




• Partner with Product and Engineering teams to advocate for feature enhancements, APAC-specific requirements, and UX improvements




• Collaborate with Solution Architects to resolve complex data-mapping and methodology questions




• Review customer accounts post-implementation and collaborate across internal teams to address platform needs and technical troubleshooting




• Scale emerging solutions and refine operating methods to improve customer satisfaction




• Align with global teams to ensure best-in-class product success processes




• Enable Customer Success teams to deliver meaningful value to customers




• Educate customers and internal teams on the benefits of new product releases

What You'll Need

Minimum Qualifications

• Minimum 4 years of experience in Customer Success, Product Advisory, or Implementation Management within B2B SaaS, including 2+ years focused on ESG, carbon accounting, or environmental sustainability software




• Deep familiarity with carbon accounting standards, specifically GHG Protocol (Scope 1, 2, and 3) and regulatory frameworks like CSRD, CDP, GRI, or ISSB




• Exceptional client-facing communication skills with corporate sustainability officers, auditors, and technical leads




• Proven ability to simplify complex regulatory concepts into intuitive user workflows

Preferred Qualifications

• Certification in Carbon Accounting, ISO 14064, or GHG Protocol standards




• Experience with enterprise integrations such as SAP, Salesforce ESG Cloud, NetSuite, or energy management systems




• Experience in management consulting or ESG auditing




• Knowledge of connected data solutions and the Workiva platform




• Proven track record with product enablement and measurable customer success




• Strong data-driven analytical skills with a focus on driving customer value realization




• Strong verbal and written communication skills, including experience facilitating sessions and hosting webinars




• Ability to operate effectively in fast-paced, changing environments




• Self-motivated, action-oriented mindset with strong execution skills




• Strong project management skills and attention to detail




• Ability to interact with business partners at all levels of an organization

Travel Requirement & Working Conditions

• Up to 10% travel for customer and internal events




• Reliable internet access for remote work