Product Specialist (Global Payment Compliance) - Tech

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 80,631 - 109,089; Full time

Job summary

RecruitFirst Pte. Ltd in Singapore is hiring for a 1 year contract with a monthly basic up to SGD 8,500 to support KYC/AML and document intelligence initiatives.

The role focuses on maintaining a global ID library, streamlining verification workflows, and collaborating with product and engineering teams. You will analyze pass rates and rejection reasons, investigate complex cases, monitor vendor performance, and contribute data-backed insights to product optimization.

Qualifications

• Education: Bachelor's degree or above in related fields.
• 5–8 years in data analytics, fintech, or KYC/AML product roles.
• Experience with verification funnels or third-party vendors is preferred.
• Proficient with AI/LLM-based tools to accelerate product work.

Responsibilities

• Own maintenance and expansion of the global government-issued ID library.
• Monitor KYC/AML funnel health: pass rates, rejections, false positives.
• Investigate edge cases to distinguish bugs from user or operational issues.
• Analyze data from third-party verification providers and SLA performance.
• Contribute data-backed product optimization insights.

Skills

Data analytics

KYC/AML

Trust & Safety

Fintech

Payments

AI/LLM tools

Education

Bachelor's degree

Tools

ChatGPT

Claude

Gemini

Job description

Raffles Place
1 year contract
up $8,500 monthly basic

Responsibilities

• Document Intelligence & Taxonomy: Own the maintenance and expansion of our global government‑issued ID library. You will research new document types, identify key security features, and ensure our eKYC products are configured to handle diverse global formats correctly.
• Core Compliance Analytics: Monitor and report on the health of our KYC/AML funnel. You will analyze pass rates, rejection reasons, and false‑positive hits, providing insights that help the team understand where we are losing legitimate users or missing risks.
• Bug Forensics & Case Investigation: Act as a key point of contact for complex case escalations. You will investigate "edge cases" to determine if they are caused by product bugs or user error, and work with engineers to track these issues to resolution.
• Vendor Performance Monitoring: Regularly analyze data from third‑party verification providers. You will evaluate their accuracy and speed, helping the team determine if our partners are meeting their service level agreements (SLAs).
• Product Optimization Insights: Contribute to product requirement discussions by providing data‑backed suggestions. You will help identify friction points in the user journey and suggest improvements to the product interface or backend logic.

Minimum Requirements

• Education: Bachelor's degree or above in Business, Finance, Data Analytics, Information Systems, or a related field.
• Experience: 5–8 years of experience in data analytics, Trust & Safety, fintech, payments, compliance operations, or KYC/AML‑related product or operations roles. Experience working with verification funnels, case investigations, or third‑party compliance vendors is strongly preferred.
• Technical Skills: Proficient in leveraging AI/LLM‑based tools (e.g., ChatGPT, Claude, Gemini, or equivalent) to accelerate product work, including but not limited to building product prototypes, conducting market research, synthesizing competitive intelligence, and drafting structured documents or frameworks.
• Investigation & Problem Solving: Strong logical troubleshooting skills, with the ability to investigate complex KYC/KYB or compliance cases, distinguish product bugs from user or operational issues, and work with engineering or operations teams to drive resolution.