Product Owner - Insurance Customer Experience & Claims

KLOOK TRAVEL TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Klook is seeking a Product Owner for Insurance Customer Experience to drive best‑in‑class claims experiences globally. The role partners with the Customer Experience Group, Insurance Business and Product teams to identify initiatives and deliver strategic projects that elevate customer satisfaction and loyalty.

You will champion customer experience for Insurance, collaborate with diverse stakeholders, and design optimized operational and claims processes to support business growth.

Qualifications

• 5–7 years work experience in strategic initiatives and customer experience.
• Independent ability to turn goals into actionable plans and requirements.
• Structured, critical thinking and clear communication.
• Comfort with data analysis and cross‑functional collaboration.
• Fluency in English; additional languages are a plus.

Responsibilities

• Be the champion of customer experience for Insurance, driving global initiatives.
• Collaborate with stakeholders in the Insurance vertical, CE G and product teams.
• Design and iterate on claims processes and related experiences for growth.
• Monitor metrics and provide insights for continuous improvement.
• Engage customers for feedback to identify and close gaps.
• Coordinate with cross‑functional teams to resolve deficiencies.

Skills

Customer experience

Stakeholder management

Data analysis

Microsoft Excel

Communication skills

English proficiency

Tools

Microsoft Excel

Job description

Klook is seeking a Product Owner for Insurance Customer Experience to drive best‑in‑class claims experiences globally. The role partners with the Customer Experience Group, Insurance Business and Product teams to identify initiatives and deliver strategic projects that elevate customer satisfaction and loyalty.

You will champion customer experience for Insurance, collaborate with diverse stakeholders, and design optimized operational and claims processes to support business growth.