Product Operations Specialist - BytePlus

ByteDance; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

ByteDance is seeking a product management professional to support BytePlus cloud business models and help enterprise customers adapt the cloud for innovation and cost optimization.

You will coordinate with sales, service and internal teams to ensure a smooth customer journey, train users, define requirements, and manage cross‑functional plans for timely delivery.

Qualifications

• Bachelor's degree or above, with at least 3 years of working experience in product management.
• Experienced in business requirement analysis and system design of cloud commercial supporting platform (ordering, payment, invoice or contract, etc.).
• Proven product and project management skills.
• Strong interpersonal, organizational, and collaboration skills.
• High written and oral fluency in Mandarin is required as this position requires close collaboration with product teams based in mainland China.

Responsibilities

• Provide operation support to sales teams, end customer and service teams during end to end customer journeys, facilitating user acquisition and great user experience, including user center and product console
• Develop high quality platform related knowledge, including help documents, guidance, video and other types of knowledge transfer. In charge of training for both internal and external users.
• Capture, consolidate and validates functional requirements from different teams and users.
• Develop and maintain project plans for cross-functional resources, stakeholders, timelines, and dependencies to ensure successful delivery
• Lead alignment with stakeholders, including but not limited to business owners, engineers and designers on prioritization and changes to the website

Skills

Product management

Education

Bachelor's degree or above

Job description

Responsibilities

Business Platform Product Operation team is devoted to enriching BytePlus cloud business models and continuously helping enterprise customers adapt the cloud to improve their business innovation, reduce their cloud cost and better experience. You can help us to achieve our mission.

• Provide operation support to sales teams, end customer and service teams during end to end customer journeys, facilitating user acquisition and great user experience, including user center and product console
• Develop high quality platform related knowledge, including help documents, guidance, video and other types of knowledge transfer. In charge of training for both internal and external users.
• Capture, consolidate and validates functional requirements from different teams and users.
• Develop and maintain project plans for cross-functional resources, stakeholders, timelines, and dependencies to ensure successful delivery
• Lead alignment with stakeholders, including but not limited to business owners, engineers and designers on prioritization and changes to the website

Qualifications

Minimum Qualification(s)

• Bachelor's degree or above, with at least 3 years of working experience in product management
• Experienced in business requirement analysis and system design of cloud commercial supporting platform (ordering, payment, invoice or contract, etc.)
• Proven product and project management skills
• Strong interpersonal, organizational, and collaboration skills
• High written and oral fluency in Mandarin is required as this position requires close collaboration with product teams based in mainland China.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.