Sales Operations Manager - BytePlus

BYTEDANCE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ByteDance's BytePlus team seeks an experienced Sales Operations/Revenue Operations leader to partner with regional Sales leadership across APAC/EMEA. You will drive forecasting accuracy, revenue planning, and end-to-end L2C process design, including CRM enhancements and standardized sales motions for cloud/AI infrastructure sales.

You will build analytics, dashboards, and risk alerts to guide regional leadership and HQ.

Qualifications

• Bachelor's degree or above in a quantitative field or business related degree.
• Minimally 5 years of progressive experience in Sales Operations, Revenue Operations, or Business Operations in B2B SaaS/Cloud/AI infra.
• Strong data-driven mindset with experience in forecasting and dashboarding.

Responsibilities

• Strategic partnerships with Sales leadership across APAC/EMEA to drive forecasting accuracy and revenue certainty.
• Lead revenue planning and ensure operationally executable plans aligned with market maturity.
• Own end-to-end L2C process: lead routing, qualification, contract closure and revenue recognition.
• Design standardized sales motions, account playbooks, and pipeline hygiene rules for cloud/AI infra sales.
• Build automated workflow tools and CRM enhancements to reduce manual friction and accelerate deals.
• Develop full-lifecycle forecasting methods with dashboards and automated risk alerts.
• Collaborate with Marketing, Partnerships, Product, Finance, and Legal to land business rules and unblock execution.

Job description

Responsibilities

Join the Fast-Growing BytePlus Team BytePlus is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions. As part of the BytePlus Team, you help enterprise customers build what's next for their business. Leveraging ByteDance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future.

We empower our clients to focus on what truly matters. Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world. You can help us to achieve our mission.

Roles & Responsibilities 1. Strategic Business Partnership & Revenue Accountability

• Serve as the core business partner to Sales Leadership across APAC, EMEA and Emerging Markets, owning Forecasting Accuracy and Revenue Certainty as primary operating KPIs.
• Drive annual/quarterly revenue planning, ensuring strategic plans are operationally executable and aligned with regional market maturity.

2. Lead to Cash (L2C) Process Optimization

• Own the end-to-end L2C operational architecture, from lead routing and opportunity qualification to contract closure and revenue recognition.
• Design and implement standardized sales motions, account management playbooks, and pipeline hygiene rules tailored to cloud/AI infrastructure sales cycles.
• Build automated workflow tools and CRM enhancements (via direct configuration or partnership with Engineering/BI) to reduce manual friction and accelerate deal velocity.

3. Data-Driven Insights & Risk Management

• Build and oversee full-lifecycle forecasting methodology and data operations infrastructure, including predictive models, multi-role dashboards, and automated risk alerts.
• Conduct deep-dive analysis on pipeline health, conversion funnel leakage, account coverage gaps, and churn propensity, delivering actionable insights to regional leadership and HQ.
• Establish standardized reporting frameworks in partnership with BI, ensuring consistent metrics definitions and single-source-of-truth visibility across APAC and EMEA.

4. Cross-Functional Collaboration & Enablement

• Act as the primary interface between Sales and back-office functions (Marketing, Partnerships, Product, Finance, Legal), aligning resources to land business rules and resolve execution blockers.
• Support Marketing and Partnership team initiatives, including joint go-to-market programs, partner onboarding, and co-marketing campaigns.
• Drive best practice codification and change management across regional teams, ensuring operational consistency while accommodating local market nuances.

5. Ad-Hoc Strategic Projects

• Lead or support special projects including new market entry, organization turn-over, team integration, and competitive response programs as business needs arise.

Qualifications

Minimum Qualifications

• Bachelor's degree or above in Business Administration, Finance, Economics, Statistics, Computer Science, or a quantitative field.
• Minimally 5 years of progressive experience in Sales Operations, Revenue Operations, or Business Operations, in a role managing regional or cross-functional teams in B2B SaaS, Cloud Computing, or AI/ML infrastructure.

Deep hands-on experience in B2B SaaS, Cloud Computing, or AI/ML infrastructure businesses; prior exposure to enterprise software sales cycles and channel/partner ecosystems is essential.

• Deep hands-on experience in L2C process design and optimization, including lead management, pipeline governance, and forecasting methodology.

Proven track record of building data-driven operational systems from 0 to 1, including customer segmentation frameworks, predictive analytics, and multi-role dashboards.

• Proficiency in CRM platforms (Salesforce preferred) and familiarity with lead-generation/sales intelligence tools (Apollo, LinkedIn Sales Navigator, or equivalents).

Strong command of BI systems and dashboard development (Tableau, PowerBI, or proprietary tools); proficiency in SQL, Python, or R for data manipulation and analysis.

• High oral and written fluency in Mandarin is required as this role requires close collaboration with internal stakeholders from China.
• Experience in sales incentive design and channel partner program management, with ability to model financial impact and ensure compliance.
• Willingness and ability to travel up to 20-30% across APAC and EMEA markets as required.

Preferred Qualifications

• Master's degree or MBA preferred.
• Prior experience in Chinese tech companies with global expansion and familiarity with their internal data systems and operating rhythms.

Job Information

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.