Product Operations Project Intern (System & Quality) - 2026 Start (BS/MS)

TikTok; Singapore; On-site; SGD 16,740 - 27,900; Full time

Job summary

TikTok is seeking a project intern in Singapore for the monetization product organization. The intern will conduct root cause analysis, manage escalations, and track business metrics while gaining hands-on experience in a fast-paced environment. Candidates should be pursuing an undergraduate or master's degree in Computer Science or Business Analytics, with strong communication skills, data analysis prowess, and a project management background. This role offers a unique opportunity to work on impactful projects at a leading tech company.

Qualifications

• Currently pursuing an Undergraduate/Master in Computer Science, Business Analytics or a related discipline.
• Strong communicator in English, both in writing and speaking.
• Strong in data analysis and good sensitivity to numbers and statistics.
• Good at looking for solutions to problems, with a growth mindset and an avid learner.
• Strong in project management.

Responsibilities

• Conduct root cause analysis (RCA) on auto-moderation decisions.
• Attend to escalations from Operational teams.
• Track and report key business quality metrics.
• Implement new quality measurement workflows.

Skills

Data analysis

Project management

Strong communication in English

Education

Currently pursuing an Undergraduate/Master in Computer Science or Business Analytics

Job description

Responsibilities

As part of the monetization product organization, monetization security designs business models, processes and backend product support for monetization needs. The work we do ensures that monetized content is safe for TikTok users, even as the business accelerates its monetization efforts.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities

• Conduct root cause analysis (RCA) on auto-moderation decisions and follow through on machine model optimization actions with relevant stakeholder teams
• Attend to escalations from Operational teams, identifying root model issues and following through on issue resolutions and model optimization
• Track and report key business quality metrics, analyze data to identify issues, and propose solutions
• Implement new quality measurement workflows, working closely with Operations, Products and Data teams in the smooth roll-out and operationalization of metrics

Qualifications

• Minimum Qualification(s):
• Currently pursuing an Undergraduate/Master in Computer Science, Business Analytics or a related discipline.
• Strong communicator in English, both in writing and speaking.
• Strong in data analysis and good sensitivity to numbers and statistics.
• Good at looking for solutions to problems, with a growth mindset and an avid learner.
• Strong in project management

If you have any questions, please reach out to us at [e-mail]

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.