Product Operations Executive

Sierra Ventures; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Sierra Ventures is seeking a diligent documentation and QA associate for a 6-month contract, onsite in Singapore, with potential for permanent conversion. You will ensure product documentation stays true to the build, exercise releases as a customer would, and maintain media and assets around the product.

Responsibilities include updating user guides, flagging gaps, performing bug reports with clear steps, and testing releases across hardware setups.

Qualifications

• Degree in Engineering (Mechanical, Mechatronics), Information Systems, Business, Design & AI, Information Engineering & Media.

Responsibilities

• Document and update product content to reflect current build.
• Run quality checks against documentation standards and flag gaps, outdated steps, inconsistencies.
• Exercise the product and website from a customer's perspective to surface regressions.
• File bug reports with clear reproduction steps, expected vs actual, environment, and evidence.
• Perform hands-on testing of releases, including on robot cells and hardware setups where relevant.
• Triage raw footage for usability and standardise to house specification without modifying originals.
• Catalogue video and image assets so the library stays searchable as it grows.
• Run video production pipelines under review.
• Operate Claude Code workflows for documentation, cataloguing, and media production.
• Verify tool and agent output against source before it reaches a customer.
• Maintain naming, versioning, and asset structure conventions.
• Take on publishing rights progressively as judgement is demonstrated.

Skills

Strong written English

Attention to detail

Ownership mindset

AI coding agents

Microsoft Office

Technical writing

QA experience

Video editing

Jira & Confluence

Git & command line

Education

Engineering degree or related field

Tools

Git

Confluence

Jira

Job description

About your role

A 6-month contract role, full-time and onsite in Singapore, with the potential to convert to a permanent position. You will keep our product documentation true to the build, exercise releases the way a customer would, and keep the media and assets around the product current.

• Documentation & Product Content
• Keep user guide content accurate as the product evolves across releases and features.Draft and update pages, and replace screenshots that no longer match the current build.Run quality checks against documentation standards, and flag gaps, outdated steps, and inconsistencies.Verify every change against the current build before it is published.
• Quality Assurance & Bug Reporting
• Exercise the product and website from a customer's perspective to surface regressions.File bug reports with clear reproduction steps, expected versus actual behaviour, environment, and evidence.Perform hands-on testing of releases, including on robot cells and hardware setups where relevant.Verify fixes from a clean state and close the loop with the engineering team.
• Media & Asset Operations
• Triage raw footage for usability and standardise to house specification without modifying originals.Catalogue video and image assets so the library stays searchable as it grows.Run video production pipelines under review.
• Process & Tooling
• Operate the team's existing Claude Code workflows for documentation, cataloguing, and media production.Verify tool and agent output against source before it reaches a customer — these workflows produce confident output that is sometimes wrong.Maintain house conventions for naming, versioning, and asset structure.Take on publishing rights progressively as judgement is demonstrated, against written criteria.

Requirements

• Degree in Engineering (Mechanical, Mechatronics), Information Systems, Business, Design & AI, Information Engineering & Media.
• 0–3 years experience in documentation, QA, product support, or a similar role. Recent graduates welcome.
• Strong written English, for both customer-facing documentation and engineering bug reports.
• Eye for detail — you verify things against the source rather than trusting what a tool reports.
• Comfortable with Git and the command line, and willing to read documentation before asking.
• Ownership mindset; able to work a backlog with light supervision.
• Good to have
• Hands-on experience with AI coding agents (Claude Code, Cursor, or similar).
• High proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Technical writing, QA, or product support experience.
• Robotics, industrial automation, or manufacturing exposure.
• Video editing
• Jira and Confluence.

Contract terms

• 6-month fixed-term contract, full-time, onsite in Singapore.
• Conversion to a permanent role is subject to headcount and performance.
• Applicants must already be eligible to work in Singapore. We are unable to sponsor.