Product Marketing Manager (Ads)

Nicoll Curtin; Singapore; On-site; SGD 260,000 - 380,000; Full time

Job summary

Nicoll Curtin is seeking an accomplished Senior Programme Manager to direct large-scale software delivery programmes in Singapore. You will lead governance forums, manage budgets and timelines, and coordinate cross-functional teams across product, technology, engineering, operations, and client stakeholders.

You will own renewal activities, drive account growth opportunities, and ensure services align with client requirements. Strong communication and leadership are essential for success.

Qualifications

• Bachelor’s or Master’s degree in Business, Technology, or a related discipline (MBA advantageous).
• Demonstrated success delivering large-scale software implementations across extended lifecycles.
• Strong knowledge of software delivery methodologies in product-led environments.
• Experience leading teams of delivery professionals and senior executives.
• 10+ years B2B client-facing experience and executive relationship management.

Responsibilities

• Direct full lifecycle delivery of large, complex software programmes from discovery to operations.
• Establish and manage senior programme governance with steering meetings and reporting.
• Control scope, budgets, timelines, and resources across concurrent initiatives.
• Coordinate cross-functional teams to achieve practical delivery outcomes.
• Serve as senior escalation point for risks and delivery challenges.
• Track performance with metrics and reporting, highlighting risks and dependencies.
• Contribute to scalable delivery standards and PM practices.
• Own client relationships and partnerships with executive stakeholders.
• Lead executive governance discussions on health, priorities, and progress.
• Develop account plans and collaborate on expansion strategies.
• Represent client priorities while balancing wider business objectives.
• Monitor service health, SLAs, system performance, and project status.
• Lead renewal activities with commercial discussions and stakeholders.
• Manage critical client escalations with urgency and professionalism.

Skills

Programme management

Stakeholder management

Executive governance

Risk & issue management

Budget & financial control

Leadership

Client relationship management

Communication with executives

Cross-functional collaboration

Delivery governance

Contract renewals & growth

Project reporting

Jira

Confluence

Smartsheet

Microsoft Project

Power BI

Education

Bachelor’s or Master’s degree in Business/Technology

MBA (advantage)

Tools

Jira

Confluence

Smartsheet

Microsoft Project

Power BI

Job description

Responsibilities:

• Direct the full lifecycle delivery of large, complex software implementation programmes, from initial discovery and planning through launch, stabilisation, and transition into ongoing operations.
• Establish and manage senior-level programme governance, including steering meetings, risk and issue tracking, decision records, and portfolio reporting.
• Maintain effective control over programme scope, budgets, timelines, resources, and deliverables across multiple concurrent initiatives.
• Coordinate teams across product, technology, engineering, operations, and other business functions to achieve practical, sustainable delivery outcomes.
• Serve as the senior escalation point for programme risks and delivery challenges, identifying issues early and driving resolution across internal and client teams.
• Track programme and portfolio performance through agreed metrics and reporting tools, highlighting risks, dependencies, and required corrective actions.
• Contribute to the development and implementation of consistent, scalable delivery standards and programme management practices.
• Take senior ownership of key client relationships and develop trusted partnerships with executive stakeholders throughout the engagement lifecycle.
• Lead regular executive governance discussions covering relationship health, strategic priorities, delivery progress, and issue resolution.
• Develop and execute account plans, identify opportunities for growth, and collaborate with commercial teams on expansion strategies.
• Represent client priorities internally while balancing wider business objectives and ensuring services remain aligned with client requirements.
• Monitor the operational health of client accounts, including service satisfaction, service-level performance, system performance, and project status.
• Lead renewal activities for assigned accounts, including commercial discussions and coordination with legal and internal stakeholders.
• Manage critical client escalations with urgency, empathy, and professionalism.

Requirements:

• Bachelor’s or Master’s degree in Business, Technology, or a related discipline, with an MBA considered an advantage.
• At least 15 years of relevant professional experience, including 10 or more years in senior programme management, implementation, or delivery leadership roles.
• Demonstrated success delivering large-scale, complex software implementations across extended programme lifecycles.
• Strong working knowledge of software delivery methodologies and experience operating in product-led environments.
• Proven experience leading teams of implementation or delivery professionals.
• At least 10 years of B2B client-facing experience, including responsibility for developing and managing senior executive relationships.
• Experience leading executive governance forums, including steering committees, business reviews, and senior stakeholder briefings.
• Strong understanding of enterprise technology platforms, operational processes, and complex service delivery environments.
• Commercial experience covering contract renewals, account growth, revenue responsibility, and measurable improvements in client satisfaction.
• Excellent written and verbal communication skills, with the ability to work effectively with delivery teams, cross-functional stakeholders, and senior executives.
• Proven ability to influence stakeholders and senior leaders without relying on direct authority.
• Strong organisation, judgement, and decision-making skills, with the ability to work independently, manage competing priorities, and escalating appropriately.
• Proficiency in programme management, reporting, and collaboration tools such as Smartsheet, Jira, Confluence, Microsoft Project, and Power BI.
• Strong attention to scope management, risk control, delivery governance, and reporting accuracy.
• PRINCE2, PMP, or an equivalent programme management qualification is preferred.
• Experience in management consulting, enterprise software, or technology-enabled services is advantageous.
• Strong analytical capabilities and the ability to understand new concepts, business models, and technologies quickly.