Product Manager, Workforce Management, Platform Responsibility

TikTok Pte. Ltd.; Singapore; On-site; SGD 90,000 - 170,000; Full time

Job summary

TikTok Pte. Ltd. in Singapore seeks a product leader to shape workforce management strategy and drive cross-functional initiatives across operations, engineering and data teams.

You will define processes, build scalable WFM solutions, and deliver measurable outcomes to improve efficiency and cost control. The role emphasizes data-driven decision making, strong stakeholder collaboration, and hands-on experience with large-scale workforce systems for platform safety and content moderation

Qualifications

• Bachelor's degree or higher in CS/Math/Stats.
• 3+ years in product management, specialising in trust & safety or platform integrity.
• Familiar with end-to-end workforce management — forecasting, HC planning, scheduling.
• Strong data-driven decision making; proficient in SQL and metrics decomposition.
• Excellent cross-functional communication and results focus.

Responsibilities

• Define WFM strategy and solutions to balance supply and demand and reduce costs.
• Conduct deep business research; produce PRDs, workflows, and prototypes for 0-1 or iterating systems.
• Lead cross-functional initiatives (ops, eng, data); drive releases and adoption.
• Build KPI frameworks and use SQL to diagnose issues and optimize performance.

Skills

Product management

Cross-functional communication

Data-driven decisions

Workforce management concepts

Problem solving

Education

Bachelor's degree or above in Computer Science, Mathematics, Statistics, or related fields

Tools

SQL

Job description

Responsibilities

Our team is at the forefront of building and optimizing content safety systems. With a focus on optimising and advancing content safety, we leverage advanced large language and multimodal models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions that keep pace with rapid global growth.

Responsibilities - Deliver business outcomes: Define WFM strategy and solutions to achieve supply-demand balance and cost objectives. - Product design: Conduct deep business/process research, produce high-quality PRDs, workflows, and prototypes to ship from 0-1 or iterate existing systems.

- Cross-functional project leadership: Independently own cross-team initiatives (ops, eng, data, Ops), drive releases, adoption, and iterative improvements. - Metrics & data: Build and maintain KPI frameworks (e.g., workforce efficiency, completion rate, cost, etc.), use SQL and correlation analysis to diagnose issues and recommend optimizations.

Qualifications

Minimum Qualifications

• Bachelor's degree or above in Computer Science, Mathematics, Statistics, or related fields.
• 3+ years of experience in product management, specialising in trust & safety, platform integrity, abuse prevention, or related domains.
• Familiar with end-to-end workforce management — demand forecasting, HC plan, scheduling algorithms, onsite, and cost management.
• Strong logical thinking and data-driven decision making; proficient in SQL and metrics decomposition.
• Excellent cross-functional communication, with a results-oriented mindset.

Preferred Qualifications

• Familiarity with supply-demand optimization or operations research techniques.
• Hands-on experience building or operating large-scale WFM systems.
• Prior experience in large-scale content moderation platforms.