Product Manager, Travel Experiences (Multi-day Tours)

Klook; Singapore; Sur place; SGD 120 000 - 170 000; Plein temps

Résumé du poste

Klook is seeking a Product Manager for Multi-day Tour to own end-to-end journey from traffic to checkout, and drive CVR and user growth. You will shape the new entry point for itineraries, design content-led browsing, and define how proposals are presented, with a strong emphasis on data-driven iteration and close collaboration with design and sales teams.

The role requires 4+ years in consumer product with OTA/e-commerce background, experience with tailor-made travel, and the ability to lead

Qualifications

• 4+ years consumer product experience from OTA, e-commerce, content or local-services platform.
• Multi-day tour / package tour / tailor-made travel experience preferred; flights, hotels or vacation-package experience is also relevant.
• Strong UX judgement: you can independently assess an existing experience and make concrete recommendations, articulate a product problem visually, and give the design team effective direction.
• Data and experimentation: you can define instrumentation, pull your own numbers, and design and interpret A/B tests.
• Voice of customer: you know when user input is critical to a decision and when it isn’t, can pick the right method (survey, interview, usability test, CS data, app reviews), and turn findings into product action.
• 0-to-1 experience: comfortable moving a business forward while the demand, the funnel and the metrics are all still unsettled.

Responsabilités

• Own the end-to-end journey: From traffic entry → category browse and filtering → requirement capture → proposal conversation → checkout → pre-trip and in-trip. Accountable for CVR/User Growth.
• Vertical channel page: Design the shape and information architecture of the new entry point, exploring filtering, content-led browsing and immersive feed patterns (TikTok-style verticals are a useful reference).
• Itinerary product: Define how itineraries are structured and presented, how proposals are compared, and how confirmation and changes work.
• Customer-side of the conversation: Partner with the platform PM to design the customer experience of chatting with a sales agent or merchant — response SLA, proposal presentation and trust-building.
• Growth and experimentation: Establish an A/B testing practice and let data set the iteration pace.
• UX: Work closely with Design; you can sketch an approach yourself with low-fidelity tools and then bring it to high fidelity with the design team.
• Cross-line leverage: Depending on business rhythm, also support customer-experience and conversion work for eSIM and Insurance.

Connaissances

UX judgment

Experimentation

Voice of customer

0-to-1 experience

Data analysis

Description du poste

Klook is seeking a Product Manager for Multi-day Tour to own end-to-end journey from traffic to checkout, and drive CVR and user growth. You will shape the new entry point for itineraries, design content-led browsing, and define how proposals are presented, with a strong emphasis on data-driven iteration and close collaboration with design and sales teams.

The role requires 4+ years in consumer product with OTA/e-commerce background, experience with tailor-made travel, and the ability to lead