Product Manager (SD-WAN) (Ref 26631)

Jobline Resources Pte Ltd; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Jobline Resources Pte Ltd in Singapore is seeking an experienced Product Manager to own the Managed Services portfolio, including SD-WAN and SSE solutions, and to drive product lifecycle, pricing, and P&L. You will collaborate with OSS/BSS teams and key vendors, synthesize market needs, lead automation and AI-Ops initiatives, and support sales through RFPs and deployments Day 1 and Day 2.

The role demands 5+ years in product management with enterprise or startup exposure, strong analytical

Qualifications

• Minimum 5 years of product management or related scope in large enterprises or innovative startups.
• Experience with managed CPE, cloud-based services or customised managed services.
• Familiar with SD-WAN/routers and major vendors (Fortinet, Cisco, Versa, Palo Alto, etc.).
• Strong numerical, analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.

Responsibilities

• Manage the product and lifecycle of the Managed Services portfolio (SD-WAN and SSE).
• Oversee cost structure, roadmap, positioning, commercial model and P&L.
• Strengthen SD-WAN competitiveness via AI initiatives and principal-led AI programs.
• Improve efficiency, scalability, and resilience by driving automation and AI-Ops.
• Develop product policies, performance, and streamline processes; document specs.
• Plan new features, pricing, benchmarking to maintain relevance and competitiveness.
• Collaborate with stakeholders to support requirements in OSS/BSS systems.
• Engage with vendors to enable Day 1 deployment and Day 2 operations.
• Enable sales to upsell services and accelerate digital transformation.
• Support sales in RFP/RFQ and service deployment and management phases.
• Review terms, partner contracts and agreements.

Education

Bachelor's degree in Business/Marketing/CS/Engineering

Job description

Responsibilities

• Manage the product and corresponding lifecycle of Managed Services portfolio including SD-WAN and SSE solutions.


• Manage the product's cost structure, roadmap, product positioning, commercial model, and product P&L.


• Strengthening the competitiveness of SD-WAN by enabling both AI initiatives and curating relevant principal-led AI programs for integration into the portfolio.


• Improving the efficiency, scalability, and operational resilience of the end-to-end SD-WAN service by driving automation and embedding AI-Ops into day-to-day business operations.


• Develop product policies, performance and streamline processes. Ensure comprehensive documentation of processes and product specification.


• Plan and develop new product, creating features, capabilities, establishing pricing and benchmarking to ensure product's relevance, competitiveness, and meeting market needs.


• Work closely with relevant stakeholders to ensure product requirements are well supported and integrated into OSS and BSS systems.


• Work closely with key vendors to capitalise on new opportunities, smoothen our Day 1 deployment and Day 2 operations for current customers.


• Enable sales team to upsell services to accelerate customers' digital transformation.


• Support sales in RFP, RFQ and service teams during deployment (Day 1) and service management (Day 2) phases.


• Review and manage product terms and conditions, partner contract and agreement.

Requirements

• Degree in Business, Marketing, Computer Science or Engineering.


• Minimum 5 years of relevant experience in product management, product development experience or related scope, at large enterprises, or innovative start-ups.


• Experience in managed Customer Premise Equipment (CPE), cloud-based services and/or customised managed services offering.


• Experience in working with major SDWAN / router / SSE brands such as Fortinet, Cisco, Silverpeak, Versa, Cato, Palo Alto, Z-Scaler.


• Interest in developing service and initiatives that improve end-user experience through runbooks, digitalization, automation, AI-Ops.


• Keen sense of technology developments, market trends, and needs of the enterprise business market.


• Strong numerical, analytical, and problem-solving skills.


• Good written and verbal communications skills.

Licence no: 12C6060