Product Manager: Merchant Platform & Supply

KLOOK TRAVEL TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Klook Travel Technology PTE. LTD. is seeking a mid-senior Product Manager to lead the merchant platform. You’ll own onboarding, matching, quoting, and settlement capabilities, and build the middle-layer IM system with multi-channel communication.

Require 4+ years in B2B/internal platform product roles, supplier/merchant experience, and strong stakeholder management. Collaboration with BD, OPS, and Legal is essential to scale merchant operations in SEA and beyond.

Qualifications

• Experience owning a merchant portal or supplier-facing platform.
• Proven ability to translate merchant needs into scalable product features.
• Strong English communication across SEA and Japan/Korea.

Responsibilities

• Own merchant onboarding, qualification, and settlement workflows.
• Design and ship the middle-layer IM system for merchant-talks and multi-channel messaging.
• Create merchant tiering, matching logic, and SLA definitions.
• Track merchant metrics and drive continuous product improvements.
• Collaborate with a cross-functional team including BD and OPS.
• Break complex merchant workflows into actionable specs.

Skills

Merchant platform experience

B2B product experience

Stakeholder management

Data fluency

Tools

IM systems

CS ticketing

SCRM

Job description

Klook Travel Technology PTE. LTD. is seeking a mid-senior Product Manager to lead the merchant platform. You’ll own onboarding, matching, quoting, and settlement capabilities, and build the middle-layer IM system with multi-channel communication.

Require 4+ years in B2B/internal platform product roles, supplier/merchant experience, and strong stakeholder management. Collaboration with BD, OPS, and Legal is essential to scale merchant operations in SEA and beyond.