Product Management Intern (Smart Home Application)

PRISM+; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A homegrown electronics brand in Singapore is seeking a dynamic individual for a role focused on application testing, UI/UX evaluation, and customer support. The successful candidate will collaborate with development and design teams to enhance user experience and address operational issues. Candidates should be pursuing a degree in Engineering or Business and possess strong analytical and communication skills. Join this innovative firm to contribute to consumer technology advancements.

Qualifications

• Currently pursuing or recently completed a relevant degree.
• Strong interest in product management and marketing.
• Ability to interpret data and draw actionable insights.

Responsibilities

• Create and maintain test plans and test cases based on requirements.
• Conduct functional and compatibility testing of smart home applications.
• Evaluate and provide feedback on UI/UX of applications.
• Collect and analyze user data for application insights.
• Respond to customer inquiries and provide solutions.
• Assist in creating user guides and conduct training sessions.

Skills

Analytical skills

Problem-solving

Communication

Team collaboration

Education

Degree in Engineering, Business, Marketing, or related field

Job description

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

Application Testing and Test Case Management

• Create and maintain detailed test plans and test cases based on application requirements and user stories.
• Conduct thorough functional testing of the smart home application.
• Perform compatibility testing on various devices and platforms.
• Collaborate with the development team to ensure proper resolution of identified issues and verify bug fixes.

UIUX Review

• Evaluate the user interface (UI) and user experience (UX) of the application.
• Provide feedback and recommendations to enhance the overall UI/UX design.
• Work with the design team to implement UI/UX improvements.

Application Improvement

• Collaborate with the development team to identify areas for application improvement.
• Assist in conducting usability testing and gathering user feedback.
• Document and report software bugs and issues for resolution.

Data Analytics

• Collect and analyze user data to gain insights into application usage and performance.
• Assist in developing and maintaining data dashboards and reports.
• Contribute to data-driven decision-making processes to improve the application.

Operational Support

• Monitor the application's operational performance and availability.
• Assist in identifying and resolving operational issues and disruptions.
• Collaborate with the IT and infrastructure teams to ensure seamless application operations.

Customer Support

• Respond to customer inquiries, requests, and issues related to the application via email, chat, or phone.
• Provide clear and meticulous solutions to customer problems.
• Escalate complex issues to the appropriate team members when necessary.

User Training

• Assist in creating user guides and tutorials for the application.
• Conduct training sessions for new users to ensure effective use of the application.

Documentation and Reporting

• Maintain comprehensive records of customer interactions and resolutions.
• Prepare regular reports on common customer issues, operational status, and suggest improvements.

Requirements

• Currently pursuing or recently completed a degree in Engineering, Business, Marketing, or a related field.
• Strong interest in product management, market research, and marketing.
• Excellent analytical skills with the ability to interpret data and draw actionable insights.
• Effective communication skills, both written and verbal.
• Attention to detail and a proactive approach to problem-solving.
• Ability to work well in a collaborative team environment.
• Eagerness to learn and adapt in a fast-paced, dynamic work environment.