Product Knowledge Architect & Learning Platform Lead

Dyson Operations Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Dyson is seeking a Manager of Knowledge Management to establish and operate the product development knowledge management capability. You will oversee governance, information architecture, knowledge platforms and asset management, ensuring knowledge is current, accessible and integrated into development practices.

Collaborating with Engineering, Quality, Manufacturing and Product Leadership, you will drive organizational learning, reuse and continuous improvement across Dyson’s product lifecycle

Qualifications

• Experience in Knowledge Management, Organisational Learning or related disciplines.
• Experience implementing knowledge management strategies, governance frameworks and information architectures.
• Experience administering and improving enterprise knowledge, collaboration or process-management platforms.
• Experience developing taxonomies, metadata structures, content governance models or knowledge repositories.
• Strong stakeholder management, facilitation and communication capability.
• Experience with SharePoint, SAP Signavio, knowledge platforms or similar enterprise content-management technologies is desirable.

Responsibilities

• Establish and operate Dyson’s Product Development knowledge management capability.
• Manage knowledge repositories, knowledge services and supporting operating processes.
• Coordinate knowledge asset ownership, review cycles and content governance activities.
• Ensure knowledge remains current, accessible, trusted and governed.
• Support continuous improvement of the knowledge management operating model.
• Own implementation, administration and continuous improvement of Product Development knowledge platforms.
• Define and maintain information architecture, taxonomy, metadata standards and knowledge structures.
• Improve knowledge discoverability, accessibility and user experience.
• Develop governance controls for creation, maintenance, approval and retirement of knowledge assets.
• Support adoption of digital and AI-enabled knowledge discovery capabilities.
• Establish mechanisms for capturing lessons learned, best practices and delivery insights.
• Convert organisational knowledge into reusable assets, guidance, standards and supporting materials.
• Develop communities of practice, contributor networks and subject matter expert engagement models.
• Promote knowledge reuse and organisational learning across Product Development.
• Support capability maturity through structured learning and knowledge-sharing activities.
• Integrate knowledge management into Product Development governance and operational processes.
• Ensure product development processes, guidance materials, standards and policy content are appropriately governed and maintained.
• Support alignment between Product Frameworks, Product Governance, Portfolio Operations and knowledge assets.
• Establish content lifecycle controls and ownership responsibilities.
• Improve traceability between frameworks, processes, standards and supporting knowledge.
• Develop knowledge communications, guidance, training materials and supporting content.
• Improve stakeholder understanding and adoption of knowledge management practices and tools.
• Build organisational learning and knowledge-sharing capability across Product Development.
• Support adoption of knowledge platforms, standards and ways of working.
• Promote knowledge contribution, reuse and continuous learning across Dyson.
• Build strong relationships across Engineering, DDIO, Business Units, Quality, Manufacturing and Product Leadership teams.
• Partner with Product Frameworks, Product Governance, Portfolio Operations and Product Development Data, Systems & Insight teams.
• Facilitate alignment between content owners, subject matter experts, process owners and governance stakeholders.
• Lead workshops, working groups and knowledge-sharing activities.
• Act as a trusted advisor on organisational learning, knowledge governance and knowledge management practices.

Skills

Knowledge Management

Organisational Learning

Information Management

Content Governance

Stakeholder Management

Communication

Change Leadership

Tools

SharePoint

SAP Signavio

Knowledge Platforms

Job description

Dyson is seeking a Manager of Knowledge Management to establish and operate the product development knowledge management capability. You will oversee governance, information architecture, knowledge platforms and asset management, ensuring knowledge is current, accessible and integrated into development practices.

Collaborating with Engineering, Quality, Manufacturing and Product Leadership, you will drive organizational learning, reuse and continuous improvement across Dyson’s product lifecycle