Product Designer / Service Designer, DGB Traineeship [GRIT@Gov]

Ministry of Energy, Trade and Industry; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

The Ministry of Energy, Trade and Industry seeks a Product Designer to shape BizSG experiences across web and mobile. You will work with agencies, designers and engineers to ship user-centered services that simplify government interactions for businesses.

Responsibilities include user research, service blueprints, and aligning front-end experiences with back-end workflows in an Agile setting. A strong design portfolio and collaboration skills are essential.

Qualifications

• Degree or Diploma in Human Computer Interactions, Design, Psychology, Computer Sciences or related disciplines.
• Public service, startups, business process re-engineering, software or product design experience.

Responsibilities

• Lead the design of BizSG experiences across web and mobile from discovery to buildable designs.
• Conduct user research with businesses and agency officers and translate findings into design directions.
• Develop service blueprints, journey maps and process flows aligning with agency workflows.
• Collaborate with Product Managers and Software Engineers in Agile environments through to launch.
• Facilitate cross-agency workshops to simplify licence workflows and align stakeholders.

Skills

Growth mindset

User-centered design

Research

Clear communication

Systems thinking

Independent yet collaborative

Education

Degree or Diploma in HCI/Design/Psychology/CS

Tools

Figma

Job description

What the role is:

The Digital Government for Business (DGB) Division at the Ministry of Energy, Trade and Industry is reimagining how Government serves businesses digitally. Our multidisciplinary team works to simplify compliance, improve coordination, and build services that businesses trust and value. We're seeking bold thinkers and passionate collaborators to help transform public service for businesses - come shape the future with us.BizSG is our whole-of-government effort to give businesses a single, intuitive way to find, apply for and manage Government services. We are looking for a Product Designer to shape its direction and work with agencies, designers and engineers to ship things businesses use.Join our METI-DGB Team for hands‑on work that will enable the Singapore Government to partner businesses at the “speed of innovation”, improve Government-to-Business experience, and reduce the cost-to-serve.

What you will be working on:

• Lead the design of BizSG experiences across web, mobile and other channels, from discovery and concept through to polished, buildable designs.
• Conduct user research with businesses and agency officers, such as interviews, usability testing, surveys and contextual inquiry, and turn findings into clear design directions.
• Develop Service Blueprints, journey maps and process flows that connect the front‑stage experience with back‑stage agency workflows, policies and systems.
• Work closely with Product Managers and Software Engineers in an Agile environment, shaping requirements, prototyping solutions and supporting delivery through to launch.
• Facilitate cross‑agency workshops and engagements to simplify licence workflows, streamline application forms and align stakeholders on better ways of working.
• Review and improve content clarity, information architecture and discoverability, and explore alternative communication formats where they help users.
• Contribute to and maintain the design system, patterns and design standards to keep experiences consistent and accessible.
• Measure the impact of design changes using usability metrics, analytics and user feedback, and iterate.

What we are looking for:

Join us if you are excited about improving public service delivery and passionate about helping businesses thrive through better Government services. We welcome people with an interest in developing a career in public service, digital transformation and/or application development. We are looking for:

• Designers with a growth mindset, who work well in diverse teams and are comfortable navigating ambiguity.
• Passionate advocates of user-centred design, with a strong grounding in research and the ability to translate findings into actionable design decisions.
• Clear communicators who can present design thinking and rationale credibly to technical, policy and senior audiences.
• Systems thinkers who can see how a single screen connects to the wider service, policy and operational context.
• Independent thinkers with initiative, who are self-directed but not siloed, and collaborative but not dependent.

Must have’s

• Degree or Diploma in Human Computer Interactions, Design, Psychology, Computer Sciences or related disciplines.
• Work experience (internships included) in Public Service, registering and running business startups, business process re‑engineering (e.g. management consulting), software and product design.

Bonus experience (Preferred)

• Experience in product design, UX design or service design, with a portfolio demonstrating end-to-end work from research to delivery.
• Proficiency in design and prototyping tools such as Figma.
• Experience working in Agile teams alongside product managers and engineers.
• Experience in product design, UX design or service design, with a portfolio demonstrating end-to-end work from research to delivery.
• Proficiency in design and prototyping tools such as Figma.
• Experience working in Agile teams alongside product managers and engineers.

Traineeship duration: 6 months to 1 year.

About Ministry of Energy, Trade and Industry

Working at METI places you at the heart of Singapore’s economic policy‑making. We drive productivity‑led growth, safeguard and expand our economic space, and build a future‑ready economy where firms can thrive. Together, we create a Singapore which is a city of possibilities, a home to great firms, and a place where the world connects — with people at its heart.When you join METI, you contribute to our mission of creating good jobs and opportunities for Singaporeans, enabling them to improve their lives and secure a better future.