Principal, Tied Distribution Digital Team

AIA; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

AIA Hong Kong and Macau is seeking an experienced IT Solutions professional in Singapore to empower the Agency Force with innovative sales tools and integrated systems. You will drive enhancements for iPoS-like tools, iSMART and other agency platforms, ensuring seamless adoption across teams.

You will lead IT projects, train users, troubleshoot issues, and manage vendor and budget processes to support business growth in the Singapore market.

Qualifications

• Degree in Business / Computer Science / Technology or related discipline.
• Minimum 7 years of experience, preferably in a similar role.
• Experience in the insurance industry is an added advantage.

Responsabilités

• Develop and deliver IT solutions that empower the Agency Force and improve sales tools.
• Enhance iSMART+, iRecruit, and CDA systems; implement EODB self-help features.
• Conduct training sessions and troubleshoot system issues for users.
• Lead project planning with stakeholders and align requirements.
• Coordinate front-end sales support and provide Level 1 troubleshooting.
• Manage vendor relations, budgets and admin for agency IT.
• Coordinate internal communications for the Agency Force (email, LCD system).

Connaissances

IT solutions development

Project management

Training & troubleshooting

Vendor relationships

Budget management

Stakeholder engagement

Formation

Degree in Business / Computer Science / Technology

Description du poste

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people’s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose‑led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on.

About the Role

Deliver holistic and integrated technology solutions that empower the Agency Force and help them remain competitive in the Singapore market.

• Enhancing agency productivity through the implementation of innovative technology initiatives.
• Supporting the Agency Force in mastering sales tools to optimize performance.
• Driving business growth by leveraging technology to create a more cohesive and integrated system for the Agency Force.

Continuously improves state‑of‑the‑art solutions, such as the interactive Point of Sales (iPoS) application and the mobile super‑app, iSMART, designed to help AIA Insurance Representatives nurture deeper relationships with customers and integrate cross‑functional capabilities into a single, seamless experience.

The role will also work with the Distribution Digital Enablement team, which assists the Agency Force and Partnership Channel in navigating the suite of applications, ensuring seamless adoption and effective use of these tools.

The role involves providing comprehensive IT solutions and support to the Agency Force, enabling them to remain competitive in the Singapore market. The candidate will play a key role in developing, enhancing, and maintaining sales tools and systems to streamline operations, improve efficiency, and drive business growth.

IT Solutions Development

Provide innovative IT solutions to empower the Agency Force. Transform ideas into functional Sales Tools applications. Continuously improve the usability of the interactive Point of Sales (iPoS) application to increase electronic submission of new cases.

System Enhancements

Support agency operations by enhancing iSMART+, iRecruit, CDA systems. Implement self‑help functions as part of Ease of Doing Business (EODB) initiatives.

Training and Support

Conduct training sessions and gather feedback from the Agency Force and Agency Sales Team. Address queries, troubleshoot, and resolve system‑related issues effectively.

Project management

Oversee the initiation of project planning with stakeholders in developing business requirements. Ensure business requirements and walk‑through sessions with stakeholders are conducted, so requirements and expectations are aligned.

Operations Support

Coordinate Level1 sales support activities for front‑end applications used by the Distribution Force. Provide technical troubleshooting for iPoS‑related issues.

Vendor, Inventory & Budget Management

• Vendor management.
• Encryption and DNC Register compliance.
• Access control for agency systems.
• Administer Agency IT budget (hardware & software expenditures, data communications & equipment, etc).

Communication Management

Coordinate communication channels for the Agency Force, including:

• AIA branded email communications
• LCD Broadcast System

Requirements Education & Experience

Degree in Business / Computer Science / Technology or related discipline. Minimum 7 years of experience, preferably in a similar role. Experience in the insurance industry will be an added advantage.

Specific Skills (Knowledge, skills and competencies/ abilities)

• Strong IT solutions development and project management skills.
• Experience in training, troubleshooting, and system enhancements.
• Proficiency in managing communication platforms and vendor relationships.
• Ability to manage budgets and coordinate effectively across teams and stakeholders.
• Excellent problem‑solving and organizational skills.
• Good communication and interpersonal skills in engaging key stakeholders.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people’s lives, but to better the communities and environments we live in.

As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA.