Principal, Industry Solution Engineer - Travel, Transport and Hospitality

Leadout Capital; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Leadout Capital is seeking an Industry Solutions Architect - Solution Engineer to drive pre-sales advisory in Travel, Transport and Hospitality. You will translate business objectives into actionable recommendations and accelerate deals while acting as a trusted advisor across the customer journey.

You will orchestrate cross-functional teams, present Salesforce and partner solutions, and influence product direction to address regional priorities.

Qualifications

• Degree in Computer Science, Software Engineering or related discipline.
• Exposure to Design Thinking, Consulting methodologies and Enterprise Architecture would be an added advantage.
• Broad understanding of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.

Responsibilities

• Lead enterprise Travel, Transport and Hospitality accounts through discovery sessions and workshops.
• Act as trusted advisor to understand challenges and goals of current and prospective customers.
• Build relationships with senior executives and key decision makers.
• Develop and deliver innovative custom solutions addressing business issues and value.

Skills

Solution engineering

Presentation skills

Stakeholder management

Team collaboration

Business case/value engineering

Technical problem solving

Design Thinking

Communication skills

Education

Bachelor's degree in Computer Science or Software Engineering

Tools

Salesforce platform knowledge

Relational databases

Web technologies

Job description

The Industry Solutions Architect - Solution Engineer is responsible for leading the Travel, Transport and Hospitality advisory and solution throughout the pre-sales cycle and delivering thought leadership to companies to transform their customer’s experience, across the value chain.
The Industry Solutions Engineer is an experienced person who works alongside their colleagues, participates in building our team culture and supports their aligned sales team to create viable solutions aligned with business outcomes for prospects and customers.
To accomplish this, the Industry Solutions Engineer must have a strong desire to set the vision translating business objectives into enticing and actionable recommendations and accelerating deals. In this role, you will act as a trusted advisor to our customers while aiding the customer’s transformational journey.

Responsibilities:

• Manage enterprise organisations in the Travel, Transport and Hospitality Industry to understand their challenges and goals through focused discovery sessions and workshops.
• Work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.
• Build trusted relationship with senior executives and key decision makers across Business and Technology
• To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs aligned to business value
• Coordinate and lead the entire solution cycle through close collaboration with a broad range of supporting technical and business resources
• To fully understand and clearly articulate the unique benefits of Salesforce to a wide range of customer stakeholders from front line staff right up to C-level executives
• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners
• Collaborate and influence Product and Partners to ensure regional priorities are addressed.
• Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers.
• Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.
• Must have a proven track record in the development and delivery of differentiated custom solutions and presentations, including technical concepts, to key decision makers to address their business issues and needs.
• Ability to orchestrate a sales cycle which requires involvement of multiple internal and external resources.
• Willing and able to travel occasionally

Skills/Experience Required:

• Degree in Computer Science, Software Engineering or related discipline is required.
• Exposure to Design Thinking, Consulting methodologies and Enterprise Architecture would be an added advantage
• A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
• Business case/value engineering experience to drive compelling points of view
• Knowledge of related applications, relational database and web technology
• Solid oral, written, presentation, collaboration and interpersonal communication skills and relationship skills
• Ability to work as part of a team to solve technical problems in a varied environment
• Translate these needs into a compelling vision and roadmap for our customers
• Translating/Presenting/Understanding the unique business requirements of customers within multiple industries
• Deep industry expertise in Travel, Transport and Hospitality Industry
• Track record of solution engineering, consultancy, delivery or training success for a software solution organisation. We are open to a variety of backgrounds for the role
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to solve problems in varied, fast paced environments
• Inquisitive, practical and passionate about technology and sharing knowledge
• Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles
• Good at explaining ideas and finding ways to keep people’s attention