Principal- Communications, Media & Technology

Infosys Singaporeand Australia; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Infosys Singaporeand Australia is seeking a Principal with 15-20 years of experience in the Communications, Media & Technology sector to lead strategic account governance and delivery for CMT clients in Singapore.

The role emphasizes driving revenue growth, cross-functional collaboration, and portfolio expansion, with responsibilities spanning solution design, revenue governance, and customer outcomes. Singaporean or PR status is required.

Qualifications

• 15–20 years of experience in roles across CMT industries.
• Singaporean or Singapore PR status required.
• Cross-domain experience in Banking or Retail is a plus.

Responsibilities

• Collaborate with solution, delivery, and partner teams to design differentiated solutions and winning go-to-market strategies.
• Build and maintain a portfolio of reusable solution assets, success stories, and industry-specific offerings to accelerate sales cycles.
• Create and position solution offerings that address customer challenges and deliver measurable business outcomes.
• Own the financial governance of customer accounts, ensuring accurate invoicing, revenue recognition, and billing compliance.
• Drive timely invoice processing and coordinate with finance, delivery, and customer teams to minimize billing disputes.
• Monitor collections, outstanding receivables, and Days Sales Outstanding (DSO) to improve cash flow and working capital performance.
• Proactively manage revenue-at-risk, overdue payments, and disputed invoices through structured action plans and stakeholder engagement.
• Manage and grow key accounts across sectors such as telecom, consumer, and enterprise.
• Drive account mining strategies to expand service offerings (e.g., cybersecurity, data analytics, digital solutions).
• Ensure high customer satisfaction and retention.
• Own end-to-end delivery governance for strategic customer engagements, ensuring quality, timelines, and customer satisfaction.
• Drive operational excellence through effective resource planning, utilization management, and service delivery oversight.
• Collaborate with delivery, engineering, and support teams to ensure seamless execution of projects and managed services.
• Establish and monitor key operational KPIs, SLAs, and business performance metrics to drive continuous improvement.

Skills

15+ years experience

CMT industry experience

Solution design

Account management

Revenue governance

Job description

Role: Principal

Experience: 15-20 Years

Industry Experience : In the Communications, Media & Technology (CMT) industry, including

Telecommunications, Digital Service Providers, Media & Entertainment, Technology

Platforms, Network Providers, or System Integrators serving CMT customers. Cross domain

experience in Banking or Retail will be a plus.

Singaporean or Singapore PR only

Key Responsibilities

Business Support & Revenue Growth

• Collaborate with solution, delivery, and partner teams to design differentiated solutions and winning go-to-market strategies
• Build and maintain a portfolio of reusable solution assets, success stories, and industry-specific offerings to accelerate sales cycles
• Create and position solution offerings that address customer challenges and deliver measurable business outcomes

Financial Operations & Revenue Assurance

• Own the financial governance of customer accounts, ensuring accurate invoicing, revenue recognition, and billing compliance.
• Drive timely invoice processing and coordinate with finance, delivery, and customer teams to minimize billing disputes.
• Monitor collections, outstanding receivables, and Days Sales Outstanding (DSO) to improve cash flow and working capital performance.
• Proactively manage revenue-at-risk, overdue payments, and disputed invoices through structured action plans and stakeholder engagement.

Account Management & Portfolio Expansion

• Manage and grow key accounts across sectors such as telecom, consumer, and enterprise.
• Drive account mining strategies to expand service offerings (e.g., cybersecurity, data analytics, digital solutions).
• Ensure high customer satisfaction and retention.

Delivery & Operations Management

• Own end-to-end delivery governance for strategic customer engagements, ensuring quality, timelines, and customer satisfaction.
• Drive operational excellence through effective resource planning, utilization management, and service delivery oversight.
• Collaborate with delivery, engineering, and support teams to ensure seamless execution of projects and managed services.
• Establish and monitor key operational KPIs, SLAs, and business performance metrics to drive continuous improvement.