Prime Client Services Associate

BitGo; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BitGo Prime Client Services Associate will manage BitGo Prime’s trade and settlement workflows, asset transfers, and reporting. You’ll support onboarding of new counterparties and collaborate with product and engineering to improve our digital asset trading and financing services.

We seek candidates with strong attention to detail, client-facing experience, and a background in middle/back-office operations within financial services or crypto.

Qualifications

• Must have strong attention to detail and organizational skills.
• Excellent interpersonal and professional communication abilities.
• Strong analytical skills with understanding of asset flows.
• Experience in middle or back-office within financial services or crypto.
• Experience interacting with clients is a plus.
• Ability to manage competing priorities in a fast pace startup.

Responsibilities

• Manage BitGo Prime's trade and settlement workflows, asset transfers, reporting and reconciliation.
• Collaborate with Prime's business team to maintain funding across trading venues.
• Serve as first line of support for trading or financing operations inquiries.
• Lead process improvements and automation opportunities.
• Support testing for enhancements of proprietary systems.
• Produce daily, weekly and monthly reporting for stakeholders.
• Assist onboarding of new counterparties.

Skills

Attention to detail

People skills

Analytical skills

Middle/back-office experience

Client interaction

Prioritization

Excel/Google Sheets

Crypto interest

Education

Bachelor's degree

Tools

Excel

Google Sheets

Macros (VBA)

Job description

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visitwww.bitgo.com .

BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, BitGo offers market leading trading, lending, and borrowing services through its prime brokerage services and acts as the custodian for WBTC, the leading global stablecoin for Bitcoin. In 2020, BitGo launched BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes approximately 20% of all global Bitcoin transactions, and supports over 600 coins and tokens. BitGo provides the security and operational backbone for more than 1500 institutional clients in 50 countries, including many regulated entities and the world’s top cryptocurrency exchanges and platforms. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.

The BitGo Prime team is a dynamic, high performing group that provides critical operational service to our institutional trading, lending, and borrowing clients in partnership with our Trust custody and compliance entity; global account managers and salespeople; and finance and accounting. Our extended unit consists of a diverse group of trading, lending, and KYC/AML professionals with extensive backgrounds in traditional and crypto-finance, including front, middle, and back office.

The Prime Client Services Associate will be responsible for managing business operations for BitGo Prime’s digital asset trading and financing services.

RESPONSIBILITIES:

• Manage BitGo Prime’s trade and settlement workflows including trade entry, asset transfers, reporting and reconciliation.
• Collaborate with Prime’s business team to maintain optimal funding across various trading venues
• First line of support for trading or financing operations related enquiries
• Lead process improvements, identify gaps, recommend improvements and automation
• Support testing efforts for all enhancements of proprietary systems
• Produce daily, weekly and monthly reporting for internal and external stakeholders
• Assist the Sales and Client Services team with on-boarding new counterparties
• Identifying operational risks, introduce operational controls and document policies & procedures
• Collaborate closely with the product/engineering team to improve our products and services
• Develop and maintain relationships with clients, exchanges, liquidity providers and third party providers
• Stay up to date about market trends, opportunities, risks and new projects, with a passion for the digital asset industry

SKILLS AND EXPERIENCE:

BitGo is looking for people who are passionate about their craft, take full ownership for their work and projects, and believe in transparent and collaborative culture with the goal of making BitGo successful.

• Incredible attention to detail and organizational skills
• Able to effectively interact with others in a pleasant, professional manner
• Strong analytical skills and ability to understand assets flows and procedures
• Must have previous middle or back-office experience in a financial services Trading, stock loan, FX experience is a plus.
• Experience managing and interacting with clients is a plus
• Comfortably manage competing priorities in a fast-moving, dynamic start-up environment
• Hands-on Excel or Google Sheets experience; macro programming exposure is a plus
• Genuine interest in financial services and cryptocurrency; crypto experience professionally or personally is a plus
• Bachelor's degree from an accredited university, or equivalent experience

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.