Premium Lounge Manager (UP5000 - Central)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 56,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking an experienced Front Office & Operations Manager to oversee daily operations, hospitality services, facilities management and events at our site office in Raffles Place.

You will ensure smooth running and upkeep of the property while delivering a premium experience to guests and stakeholders. The role emphasizes managing front-office teams, coordinating with vendors and service partners, and supporting events with logistics, AV coordination and budget

Qualifications

• Bachelor's degree or equivalent required; or Diploma with significant experience in related field.
• Hospitality, facilities management, workplace operations or premium lounge operations experience preferred.
• Experience managing front-office teams, vendors, contractors and service providers.
• Experience planning and supporting corporate events, including logistics and AV coordination.
• Able to obtain and evaluate quotations and monitor operational expenditure.
• Comfortable working independently and taking ownership of site operations.
• Willingness to work on Saturdays when events are scheduled.

Responsibilities

• Oversee daily operation and presentation of the office.
• Manage hospitality services, including F&B arrangements and ambience elements.
• Oversee lounge operators and service partners/brands.
• Coordinate with stakeholders to ensure seamless lounge operations.
• Provide reception relief coverage when required.
• Manage cleaning, hygiene, pest control, security and plant-maintenance vendors.
• Conduct regular property inspections and address wear and tear promptly.
• Oversee defect rectification and coordinate contractor work.
• Obtain quotations, make recommendations and coordinate approvals.

Skills

Front office management

Vendor & contractor management

Event planning & coordination

Hospitality & facilities management

Operational cost tracking

Education

Bachelor's degree or equivalent

Diploma with 8+ years experience

Job description

Salary: S$4,000 - S$5,000 per month

Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (Saturday attendance may be required when events are scheduled)

Location: Raffles Place

Role Overview

We are looking for an experienced Front Office & Operations Manager to oversee the daily operations, hospitality services, facilities management and events at specific site office. You will ensure the smooth running and upkeep of the property while delivering a premium experience to guests and stakeholders.

Key Responsibilities

• Oversee the daily operation and overall presentation of the office.
• Manage hospitality services, including F&B arrangements, scenting and indoor plants
• Manage luxury lounge operators and service partners/brands
• Collaborate with relevant stakeholders to ensure seamless operations within the lounge
• Provide reception relief coverage when required
• Manage vendors providing cleaning, hygiene, pest control, security and indoor plant-maintenance services
• Conduct regular property inspections and ensure wear and tear is addressed promptly
• Oversee the completion and rectification of defects within the lounge
• Obtain quotations for ad hoc works, prepare recommendations for approval and coordinate contractors
• Ensure the property remains safe, presentable and operational at all times
• Manage the event-booking and approval process
• Plan and execute events held within the suite, including F&B, logistics and venue setup
• Coordinate and support live AV operations during events when required
• Attend Saturday events where operational support is needed
• Plan and manage staggered work schedules for the reception team
• Maintain and update operational SOPs and service protocols
• Ensure service providers and employees comply with established operating standards
• Take ownership of operational matters to ensure the smooth running of the suite
• Track lounge utilisation, F&B expenditure and other operational costs
• Prepare monthly utilisation and expense reports
• Maintain accurate operational records and supporting documentation

Requirements

• Bachelor's degree or equivalent with at least 5 years of relevant experience; OR a diploma with at least 8 years of relevant experience
• Relevant experience in hospitality, facilities management, workplace operations, premium lounge operations or a related field
• Experience managing front-office teams, vendors, contractors and service providers
• Experience planning and supporting corporate events, including logistics and AV coordination
• Able to obtain and evaluate quotations and monitor operational expenditure
• Comfortable working independently and taking ownership of site operations
• Able to work on Saturdays when events are scheduled