Post Market Surveillance

Versuni; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Versuni, formerly known as Philips Domestic Appliances, is seeking a Post Market Surveillance professional to monitor product quality performance in the market and identify opportunities for continuous improvement. You will analyze field performance data, investigate returns, and collaborate with cross-functional teams to mitigate risks and enhance customer satisfaction.

Your insights will help shape future product developments and ensure our products meet consumer expectations.

Formación

• Bachelor's degree in Engineering, Science, or related discipline.
• Strong analytical skills to interpret data and identify trends.
• Excellent communication and stakeholder management.
• Ability to organize, coordinate, and drive cross-functional collaboration.
• Strong problem-solving and decision-making abilities.
• Detail-oriented with the ability to manage multiple priorities.
• Experience with quality management or continuous improvement is an advantage.
• Passion for delivering quality products and enhancing customer experiences.

Responsabilidades

• Analyze product and solution quality performance to ensure alignment with quality and reliability targets.
• Monitor field return data and identify emerging or worsening quality trends.
• Investigate returned products and drive cross-functional teams to determine root causes and corrective actions.
• Assess risks, prioritize issues using Pareto analysis, and recommend improvement actions.
• Track and drive progress of corrective actions, escalating delays where necessary.
• Measure the effectiveness of implemented quality improvements.
• Detect potential major quality issues early through data analysis and trend monitoring.
• Contribute market quality insights and lessons learned to future product development programs.
• Recommend product quality improvements based on market feedback, historical quality performance, and predecessor product analysis.

Conocimientos

Analytical thinking

Data interpretation

Stakeholder mgmt

Cross-functional collab

Problem solving

Detail oriented

Quality management

Root cause analysis

Educación

Bachelor's degree

Descripción del empleo

Versuni, formerly known as Philips Domestic Appliances, has a simple yet powerful purpose of turning houses into homes. As a house of brands Versuni is home to the brands: Philips, Saeco, Gaggia, Preethi, Philips Walita, L'OR Barista and Senseo. Through meaningful innovation, we improve the lives of people, helping them to lead healthier and happier lives every day. We are looking for a highly motivated, progressive thinker who works with a growth mindset. If you love innovation, challenges and fast-paced ideation, this role may be for you.

About the Role

As a Post Market Surveillance, you will be responsible for monitoring product quality performance in the market and identifying opportunities for continuous improvement. You will analyze field performance data, investigate product returns, and collaborate with cross-functional teams to address quality issues, mitigate risks, and enhance customer satisfaction. Your insights will help shape future product developments and ensure our products consistently meet consumer expectations.

The Impact You'll Make

• Analyze product and solution quality performance to ensure alignment with quality and reliability targets.
• Monitor field return data and identify emerging or worsening quality trends.
• Investigate returned products and drive cross-functional teams to determine root causes and corrective actions.
• Assess risks, prioritize issues using Pareto analysis, and recommend improvement actions.
• Track and drive progress of corrective actions, escalating delays where necessary.
• Measure the effectiveness of implemented quality improvements.
• Detect potential major quality issues early through data analysis and trend monitoring.
• Contribute market quality insights and lessons learned to future product development programs.
• Recommend product quality improvements based on market feedback, historical quality performance, and predecessor product analysis.

The Skills and Knowledge You'll Bring

• Bachelor's degree in Engineering, Science, or a related discipline.
• Strong analytical skills with the ability to interpret data and identify trends.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to organize, coordinate, and drive cross-functional collaboration.
• Strong problem-solving and decision-making capabilities.
• Detail-oriented with the ability to manage multiple priorities effectively.
• Experience with quality management, root cause analysis, or continuous improvement methodologies is an advantage.
• Passion for delivering quality products and enhancing customer experiences.

Ready to Make an Impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?