Policy Services Specialist: Elevate Customer Experience

prudential; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Prudential Singapore is seeking a detail-oriented Policy Services officer to process customer policy requests daily and support continuous improvements. You will handle client and policy level changes, beneficiary updates, payouts, and statements management, while collaborating with Financial Consultants to ensure timely service.

Reporting to a Team Manager within Policy Services, you will drive process improvements, prepare SOPs, and assist with escalations to deliver first-time resolution and

Qualifications

• Keen learner capable of working independently.
• Customer-oriented with strong interpersonal and communication skills.
• Meticulous and accurate in processing requests to meet service standards.
• Problem solving skills to identify and resolve issues.

Responsibilities

• Process Policy Services requests from customers on a day-to-day basis.
• Drive feedback loop to identify process gaps and implement improvements.
• Work on projects related to Policy Services and support SOP development and updates.
• Provide timely support to Financial Consultants and customers, and escalate where needed.

Skills

Keen learner

Customer oriented

Meticulous

Problem solving

Proficient in MS Office

Digital mindset

Education

Diploma or Degree holder

Job description

Prudential Singapore is seeking a detail-oriented Policy Services officer to process customer policy requests daily and support continuous improvements. You will handle client and policy level changes, beneficiary updates, payouts, and statements management, while collaborating with Financial Consultants to ensure timely service.

Reporting to a Team Manager within Policy Services, you will drive process improvements, prepare SOPs, and assist with escalations to deliver first-time resolution and