Desktop Engineer

PERCEPT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

PERCEPT SOLUTIONS PTE. LTD. is seeking professionals with robust IT infrastructure and desktop engineering experience to support client platforms across installation, testing, operations and facility management.

The role involves troubleshooting, service requests, monitoring, reporting, and leading platform implementation and upgrades. Candidates should excel in system administration, tools evaluation, presales activities, and maintaining high service levels.

Qualifications

• Proven experience in desktop engineering or similar IT infrastructure roles.
• Strong understanding of client platform technologies and troubleshooting.
• Familiarity with infrastructure projects, presales processes, and SLAs.
• Excellent communication and customer service skills.

Responsibilities

• Perform troubleshooting for client platform-related problems, ensuring prompt investigation and resolution with timely updates.
• Respond to and fulfill service requests related to client platforms.
• Monitor service levels, document configurations, and provide regular reporting to stakeholders.
• Lead and participate in client platform implementation and upgrade projects.
• Conduct research and evaluation of client platform tools and technologies to support business objectives.
• Provide systems-related technical advice to customers and project teams.
• Manage client platform management systems and oversee changes through the change request process.
• Deliver status reports as needed and execute presales activities like requirement gathering and infrastructure analysis.
• Gather business and application requirements for infrastructure design and analysis.
• Ensure services meet SLAs; propose action plans to address gaps.
• Establish and maintain facility management standards to drive operational consistency.

Skills

Desktop engineering

IT infrastructure

System administration

Troubleshooting

Tools

Change management tools

Monitoring tools

Configuration management

Job description

Responsible for the construction, testing, installation, operations, and facility management of client platforms to meet agreed business needs and service levels.

Key Responsibilities:

• Perform troubleshooting for client platform-related problems, ensuring prompt investigation and resolution (temporary and/or permanent) of incidents escalated, with timely status updates to all relevant parties.
• Respond to and fulfill service requests related to client platforms.
• Monitor service levels, document and maintain system configurations, and provide regular reporting to stakeholders.
• Lead and participate in client platform implementation and upgrade projects.
• Conduct research and evaluation of client platform tools and technologies to support business objectives.
• Provide systems-related technical advice to customers and project teams.
• Manage client platform management systems and oversee system changes through the change request process, delivering status reports as needed.
• Execute client platform-related presales activities, including requirement gathering and infrastructure analysis.
• Gather business and/or application requirements to perform infrastructure requirement analysis and design.
• Ensure services meet defined service level agreements (SLAs); propose and implement action plans to address any gaps.
• Establish and maintain facility management standards and best practices to drive operational consistency across projects and facility management teams.

Requirements:

• Proven experience in desktop engineering or similar IT infrastructure roles.
• Strong understanding of client platform technologies, system administration, and troubleshooting.
• Familiarity with managing infrastructure projects, presales processes, and service level management.
• Excellent communication and customer service skills to liaise effectively with clients and project teams.
• Ability to research, evaluate, and implement new tools and technologies.
• Good documentation skills and experience with change management processes.

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals.