Placemaking Executive

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD is seeking a Tenant RelationsOfficer to ensure tenant satisfaction and harmony within the building. You will organize events, prepare reports, and support budgeting and accounts payable tasks.

The role emphasizes client and tenant engagement, market awareness, and the ability to work under pressure to meet deadlines while upholding high standards of service and professionalism.

Qualifications

• Tertiary qualification with excellent communication skills.
• Customer-centric approach and conflict resolution ability.
• Experience engaging tenants and coordinating events.

Responsibilities

• Prepare weekly/monthly meeting documents and minutes.
• Organise social events and meetings.
• Implement tenant retention strategies and engagement programs.
• Prepare monthly performance reports and budgets; manage accounts payable.

Skills

Tenant relations

Communication

Conflict resolution

Teamwork

Education

Tertiary qualification

Job description

POSITION OBJECTIVES

Ensure tenant satisfaction, improve tenant retention, and promote a harmonious and productive environment for all occupants.

DUTIES & RESPONSIBILITIES

Administration

• To prepare weekly/monthly meeting documents and minutes.
• To organize social events & meetings.

Tenant Retention:

• Implement strategies to enhance tenant satisfaction, engagement, and retention. Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.

Market Research:

• Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.

Reporting & Budgeting:

• Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators:

• Successful completion of scheduled activities.
• Achieve KPIs.
• Achieve target deliverables for business plans, monthly reports, and budgets.
• Ensure that a high level of professionalism and customer service are always maintained.
• Ability to work under pressure and meet set timelines.
• Client and tenant's satisfaction.
• Good tenant survey results
• Meet standards and audit requirements.

Knowledge/Experience:

• Tertiary qualification with at least 2 years of experience.
• Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively.
• Have a customer-centric approach, prioritizing tenant satisfaction.
• Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role.

Attributes/Behaviours:

• Pro-active and achievement orientated.
• Flexible.
• Team player.
• Practical approach with a "can do" attitude.