Physical Security Systems Engineer - APAC

Neura Market; Singapore; On-site; SGD 193,698 - 271,177; Full time

Job summary

OpenAI seeks a regional security technology owner to design, operate, and improve APAC physical security systems across offices, labs, and data centers. You will work with CorpSec, Workplace, IT, and external vendors to ensure reliable access control, video systems, and integrations.

The role emphasizes deep knowledge of Windows OS/Servers, networking, and system integration, with a focus on fast issue resolution and scalable deployments across APAC.

Qualifications

• Deep subject matter expertise in Windows OS/Servers, networking and switching, and systems integration support.

Responsibilities

• Own day‑to‑day technical support and administration for APAC physical security systems, including access control and video management.
• Support new office builds by reviewing designs, coordinating vendors, validating readiness, and ensuring clean turnover.
• Troubleshoot across Genetec, Windows OS/Servers, databases, networking, integrations, and field hardware.
• Collaborate with IT/NetEng on connectivity, identity, infrastructure, firewall, VLAN, switch configuration, IP schema, routing, and device connectivity dependencies.
• Support integrations between physical security systems and enterprise systems, including identity and monitoring workflows.
• Create and maintain drawings, site documentation, operating procedures, and training materials for admins and end users.
• Improve standards, documentation, monitoring, vendor handoffs, and repeatable support practices.

Skills

Windows OS/Servers

Networking

System integration

Security architectures

Vendor coordination

Education

Bachelor’s degree in a technical field

Tools

Genetec

Job description

About the Team

The Physical Security Engineering team designs, deploys, and sustains the systems that protect OpenAI’s people, facilities, and critical infrastructure. We work across global office campuses, warehouses, labs and data centers, partnering with IT, Facilities, Construction, and Security Operations to ensure all environments meet stringent safety, reliability, and compliance requirements.

Our team owns security architecture from early site due‑diligence through construction, commissioning, and long‑term lifecycle management.

Role and Responsibilities

OpenAI’s corporate footprint is expanding quickly across APAC, and our physical security technology needs to scale with the same level of reliability, consistency, and care. The Corporate Security Technology Group owns the access control, video surveillance, and supporting infrastructure that help protect OpenAI’s people, offices, and events. This role will be the regional technical owner for designing, operating, troubleshooting, and improving those systems across APAC.

This person will partner closely with CorpSec, Workplace/REW, IT/NetEng, and security integrators to bring new offices online, maintain system health, resolve regional escalations, and improve how our physical security systems are documented, supported, and used. We’re looking for someone with deep subject matter expertise in Windows OS/Servers, networking and switching, and systems integration support, with the ability to diagnose issues across the full stack from endpoint devices and network infrastructure through servers, databases, and enterprise security platforms.

What you’ll do

• Own day‑to‑day technical support and administration for physical security systems across APAC, including access control, video management, and related infrastructure.

• Support new office buildouts by reviewing designs, coordinating vendors, validating system readiness, and ensuring clean operational turnover.

• Troubleshoot complex issues across Genetec, Windows OS/Servers, databases, networking, switching, integrations, and field hardware.

• Partner with IT/NetEng on connectivity, identity, infrastructure, firewall, VLAN, switch configuration, IP schema, routing, and device connectivity dependencies.

• Support integrations between physical security systems and adjacent enterprise systems, including identity, access management, monitoring, and operational workflows.

• Create and maintain drawings, site documentation, operating procedures, and training materials for administrators and end users.

• Help reduce operational toil by improving standards, documentation, monitoring, vendor handoffs, and repeatable support practices.

What’s success?

APAC sites open and operate with reliable, well‑documented physical security systems. Regional partners know who owns technical decisions, urgent issues are diagnosed quickly, and vendors are held to a clear quality bar. The hire raises the operating standard for APAC while helping the global team create more repeatable deployment, support, integration, and troubleshooting practices.

Non‑negotiable outcomes

• No avoidable access control, video coverage, or system reliability gaps caused by unclear ownership, weak vendor follow‑through, or poor technical turnover.

• Faster and cleaner resolution of regional incidents, odd‑hour escalations, and new office launch issues.

• Strong technical ownership across Windows OS/Servers, networking, switching, physical security platforms, and integration dependencies.

• Strong partnership with CorpSec Operations/Protection, Workplace/REW, IT/NetEng, and regional vendors.

• Better documentation, training, and handoff processes for admins, end users, and cross‑functional partners.

• A scalable regional support model that can keep pace with OpenAI’s APAC growth.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

We are committed to providing reasonable accommodations to applicants with disabilities.