Travel Security Manager - APAC

OpenAI; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

OpenAI is seeking a Travel Security Manager, APAC, based in Singapore, to lead the regional travel security program across Asia-Pacific. You will own day-to-day operations, conduct risk assessments, and advise leaders on travel decisions while coordinating with global teams.

This hands-on role requires deep APAC experience, the ability to manage complex incidents, and collaboration with internal teams and external providers to maintain traveler safety and business continuity.

Qualifications

• 8+ years in corporate travel security or travel risk management with regional/global ownership.
• End-to-end ownership of travel security operations including risk assessment and incident response.
• Experience across multiple APAC subregions and adapting global standards to local contexts.
• Proven leadership in traveler incidents and crises with incomplete information.
• Strong analytical skills translating intelligence into actionable recommendations.
• Hands-on experience with travel management data, traveler tracking platforms, and related tools.
• Experience managing external providers and collaborating with cross-functional teams.
• Excellent written and spoken English; able to brief senior leaders.

Responsibilities

• Own day-to-day travel security operations across APAC, including high-risk travel reviews, traveler briefings, monitoring, escalation, incident response, and traveler accountability.
• Produce intelligence-led risk assessments, advisories, decision briefs, and practical mitigation options for employees and senior stakeholders.
• Collaborate with intelligence analysts and external providers to monitor geopolitical, security, health, environmental, and transport risks and translate changes into actions.
• Lead travel security response to medical emergencies, incidents, natural disasters, and transport disruptions affecting travelers.
• Maintain regional procedures, playbooks, decision triggers, communications, training, exercises, and after-action reviews.
• Support events, executive travel, and other business activity requiring coordinated travel security planning.
• Manage travel risk, medical and security assistance, intelligence, secure transport, and other providers; ensure service quality and escalation paths.
• Use travel management, traveler tracking, mass communication, and AI-assisted tools to improve quality, speed, and scale.
• Partner with travelers and business teams to implement proportionate security measures respecting traveler experience.

Skills

Travel security

Risk management

Incident response

Crisis management

Stakeholder communication

Analytical skills

English proficiency

Team leadership

Tools

Traveler tracking systems

Intelligence tools

Mass communication platforms

Job description

About the Team

The Corporate Security team supports the safety, security, and resilience of OpenAI employees globally. The Travel Security function helps employees travel safely and confidently while enabling business activity in a complex and fast-changing operating environment.

About the Role

As Travel Security Manager, APAC, you will own the regional delivery and continued development of OpenAI's travel security program across Asia-Pacific. You will support the full travel risk management lifecycle, from pre-travel assessment and preparation through active-trip monitoring, incident response, traveler accountability, and post-incident learning.

Reporting to the Global Travel Security Manager, you will be the regional lead for travel security matters across APAC. You will work closely with Corporate Security, Protective Intelligence, Finance, People, Legal, Immigration, Global Mobility, Communications, Information Security, and external providers.

This is a hands-on role for a seasoned travel security professional. You will independently manage complex cases, advise leaders on risk-based travel decisions, support travelers during incidents and crises, and build scalable regional processes. Broad APAC experience is important, and deeper operating experience in East Asia is particularly valuable.

Travel across APAC and occasionally to other regions is expected to comprise approximately 25% of the role.

In this role, you will:

• Own day-to-day travel security operations across APAC, including high-risk travel reviews, traveler briefings, monitoring, escalation, incident response, and traveler accountability.

• Produce clear, intelligence-led risk assessments, advisories, decision briefs, and practical mitigation options for employees and senior stakeholders.

• Work with intelligence analysts and external providers to monitor geopolitical, security, health, environmental, and transport risks and turn changing information into timely operational decisions.

• Lead the travel security response to medical emergencies, security incidents, natural disasters, civil unrest, airspace or transport disruption, and other events affecting travelers.

• Maintain regional procedures, playbooks, decision triggers, communications, training, exercises, and after-action reviews.

• Support company events, strategic meetings, executive travel, and other business activity requiring coordinated travel security planning.

• Manage travel risk, medical and security assistance, intelligence, secure transport, and other specialist providers, including service quality, escalation paths, and performance reviews.

• Use travel management, traveler tracking, mass communication, intelligence, and case-management tools effectively, with close attention to booking-data quality, privacy, access, and operational resilience.

• Partner with travelers and business teams to deliver proportionate security measures that are clear, practical, and sensitive to the traveler experience.

• Use metrics, operational reviews, automation, and carefully governed AI tools to improve service quality, consistency, speed, and scale.

You might thrive in this role if you have:

• 8+ years of directly relevant experience in corporate travel security or travel risk management, including recent ownership of a regional or global program. This role requires depth in travel security experience.

• Demonstrated end-to-end ownership of travel security operations, including risk assessment, pre-travel preparation, high-risk travel, active-trip monitoring, traveler tracking, emergency assistance, incident response, and crisis support.

• Substantial operating experience across multiple APAC subregions and the judgment to adapt global standards to different legal, cultural, infrastructure, and risk environments.

• Proven experience leading significant traveler incidents and supporting complex, fast-moving crises involving incomplete information and multiple stakeholders.

• Strong analytical skills and experience translating intelligence into clear recommendations, decision points, traveler communications, and operational actions.

• Hands-on experience with travel management data, traveler tracking or mass communication platforms, medical and security assistance services, intelligence tools, and related workflows.

• Experience managing external providers and working effectively across global, cross-functional, and geographically distributed teams.

• Excellent written and spoken English, with the ability to brief senior leaders and communicate calmly and clearly with travelers under pressure.

• Sound judgment, discretion, and the ability to operate independently while knowing when and how to escalate.

Nice to have:

• Deeper operating experience in East Asia, or professional capability in an additional APAC language.

• Experience applying ISO 31030 or a comparable travel risk management framework.

• Practical experience using data, workflow automation, or AI-assisted tools to improve travel security operations, with appropriate validation and human oversight.

Workplace & Location

• This role is based in Singapore. Regional and international travel is required and is expected to comprise approximately 25% of the role.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

OpenAI is an equal opportunity employer and we welcome applications from all backgrounds. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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