Pet Store Manager: Customer Experience & Team Leadership

The Collar Club Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

All Public Holidays off

Yearly basic pay increment

Yearly annual leave increment

Employee discounts

Professional development opportunities

Yearly company trip

13th month salary

Monthly incentives after probation

Performance bonus

Job summary

The Collar Club Pte Ltd is hiring a Store Manager for The Pet Shop in River Valley, Singapore. You will oversee daily store operations, lead a team, and drive sales while maintaining high service standards.

The role requires experience in retail or the pet industry, strong leadership, and the ability to work Friday to Sunday with a 9-7 schedule (9-7 Wed-Sat, 9-6 Sun) and 10 days annual leave. Employee discounts and development opportunities are provided.

Qualifications

• Ability to handle animals (dogs and cats).
• Strong leadership and team management skills.
• Previous managerial experience (retail or pet industry preferred).
• Excellent communication and interpersonal skills.
• Able to work weekends (Fri–Sun) and in a fast-paced environment.

Responsibilities

• Oversee daily store operations and customer service standards.
• Answer customer enquiries and manage appointment calendar; update customers.
• Ensure daily store operations efficiency and support other departments.
• Assist in achieving sales targets through service package recommendations.
• Ensure compliance with health and safety regulations and proper handling of pets.
• Deliver exceptional customer service and ensure SOP adherence.
• Handle customer feedback professionally and effectively.
• Foster a positive work environment and support staff training.

Skills

Animal handling

Leadership

Customer service

Communication

Team management

Retail experience

Pet care knowledge

Job description

The Collar Club Pte Ltd is hiring a Store Manager for The Pet Shop in River Valley, Singapore. You will oversee daily store operations, lead a team, and drive sales while maintaining high service standards.

The role requires experience in retail or the pet industry, strong leadership, and the ability to work Friday to Sunday with a 9-7 schedule (9-7 Wed-Sat, 9-6 Sun) and 10 days annual leave. Employee discounts and development opportunities are provided.