Personal Risk Services Lead

Chubb European Group Ltd.; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Chubb Singapore seeks a strategic leader to drive Personal Risk Services, owning the high-net-worth personal lines proposition and partnering with Distribution, Claims, Actuarial, Reinsurance and Corporate functions to deliver enduring value.

You will manage day-to-day underwriting, distribution channels and independent partners, report to the Head of International Personal Lines, and steer profitable growth through pricing, planning and customer-focused service.

Qualifications

• Proven experience in personal lines underwriting and portfolio management.
• Experience leading cross-functional teams and strategic planning.
• Strong ability to manage distribution partnerships and broker relationships.

Responsibilities

• Oversee day-to-day underwriting and portfolio performance for Personal Risk Services.
• Lead strategic planning, budgeting, and forecasting with senior leadership.
• Build and maintain relationships with independent agents, brokers, and partners.

Job description

Purpose of the Role

Drive the strategic direction, operational performance, and profitable growth of Chubb's Personal Risk Services team. This role is the primary steward of Chubb's high-net-worth personal lines proposition, ensuring world-class products, services, and client experiences that differentiate Chubb in the marketplace. The role holder will work in close partnership with Distribution, Claims, Actuarial, Reinsurance, and Corporate functions to deliver sustainable, long-term value.

Key Accountabilities & Responsibilities

You will manage the day-to-day team of underwriters, distribution channels, and independent distribution partners of the Personal Risk Services portfolio for Chubb Singapore. This role will contribute to the overall growth and profitability of the department. You will report directly to the Head of International Personal Lines.

Strategic Leadership & Business Management

• Own full P&L accountability, including premium volume, loss ratio, expense ratio, and combined ratio performance.

• Monitor market trends, competitive dynamics, and emerging risks to continuously refine the business strategy.

• Lead annual planning, budgeting, and forecasting cycles in collaboration with the Head of International Personal Lines.

Underwriting & Portfolio Management

• Ensure the quality and consistency of underwriting decisions across all segments and geographies.

• Partner with the regional team to develop and refine rating methodologies, pricing adequacy, and profitability models.

Distribution & Business Development

• Build and maintain strong relationships with independent agents, brokers, and affinity partners to drive new business and retention.

• Identify and develop new distribution channels and partnership opportunities consistent with the high-net-worth segment strategy.

• Champion a client-centric approach, ensuring service levels and underwriting responsiveness meet or exceed market expectations.

• Represent Chubb at industry forums, broker events, and client engagements.

• Champion an exceptional client experience for high-net-worth policyholders, from onboarding through claims resolution.

People Leadership & Culture

• Lead, develop, and inspire a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.